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Feedback method and device of APP abnormal information and electronic device

An abnormal information and abnormal technology, applied in the fields of electrical digital data processing, instruments, hardware monitoring, etc., can solve the problem that developers cannot analyze and locate abnormally accurately

Active Publication Date: 2019-10-15
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In order to solve the problem that developers cannot accurately analyze and locate abnormalities, the present invention provides a feedback method and device for APP abnormal information, and electronic equipment

Method used

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  • Feedback method and device of APP abnormal information and electronic device
  • Feedback method and device of APP abnormal information and electronic device
  • Feedback method and device of APP abnormal information and electronic device

Examples

Experimental program
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Embodiment 1

[0058] The implementation environment of the present invention may be an electronic device, such as a smart phone, a tablet computer, or a desktop computer.

[0059] figure 1 It is a structural schematic diagram of a device disclosed in an embodiment of the present invention. The apparatus 100 may be the above-mentioned electronic equipment. Such as figure 1 As shown, apparatus 100 may include one or more of the following components: processing component 102 , memory 104 , power component 106 , multimedia component 108 , audio component 110 , sensor component 114 , and communication component 116 .

[0060]The processing component 102 generally controls the overall operations of the device 100, such as operations associated with display, phone calls, data communications, camera operations, and recording operations, among others. The processing component 102 may include one or more processors 118 to execute instructions to complete all or part of the steps of the methods des...

Embodiment 2

[0069] see figure 2 , figure 2 It is a schematic flowchart of a method for feeding back APP abnormal information disclosed in an embodiment of the present invention. Such as figure 2 As shown, the method may include the following steps:

[0070] 201. When an abnormality occurs in the application program APP is detected, an abnormality prompt page is popped up.

[0071] In the embodiment of the present invention, the abnormality of the APP may include abnormality caused by page abnormality or improper user operation, etc., which is not limited in the embodiment of the present invention. When an abnormality occurs in the APP, the log information of the APP will produce corresponding changes, and the feedback device of the abnormal information of the APP can capture these changes, so as to determine that the abnormality occurs in the APP, and then an abnormal prompt page will pop up, and an abnormal prompt will be displayed on the abnormal prompt page Messages such as "Pag...

Embodiment 3

[0087] see image 3 , image 3 It is a schematic flowchart of another APP abnormal information feedback method disclosed in the embodiment of the present invention. Such as image 3 As shown, the method may include the following steps:

[0088] 301. When an abnormality occurs in the application program APP is detected, an abnormality prompt page is popped up.

[0089]302. Displaying abnormality prompting information on the abnormality prompting page to prompt the user that an abnormality occurs in the APP.

[0090] 303. Obtain log information corresponding to the abnormality of the APP.

[0091] In the embodiment of the present invention, the log information records the events that occur during the running of the APP, that is to say, when the APP is running normally, the log information records the log of the normal running of the APP; when an abnormality occurs in the APP, the log information records the abnormality of the APP Therefore, as long as you obtain the time wh...

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Abstract

The invention relates to the technical field of log monitoring, and discloses a feedback method and device of an APP abnormal information and an electronic device. The method comprises the following steps: when it is detected that the application APP is abnormal, popping up an exception prompt page and displaying exception prompt information on the exception prompt page, prompting the user that the APP is abnormal; transcoding the log information corresponding to the APP into character string information; obtaining character string information of an exception prompt page, obtaining a screenshot for the exception prompt page, writing the character string information into picture data of the screenshot to obtain a pre-processed screenshot, and finally sending the pre-processed screenshot toa server, so that the server analyzes the picture data of the pre-processed screenshot to obtain log information, and performing exception analysis and positioning according to the log information. The log information can be fed back to the server under the condition that a user does not perceive the log information, so that developers can know more detailed information, and therefore, exception can be accurately analyzed and positioned.

Description

technical field [0001] The invention relates to the technical field of log monitoring, in particular to a method, device, and electronic device for feeding back abnormal information of an APP. Background technique [0002] APP exception information is the information that can reflect the cause of the abnormality when the APP is abnormal. The APP abnormal information is fed back to the developer, and the developer can improve the product according to the feedback of the APP abnormality reason. The feedback information that developers can collect generally comes from the screenshots of the abnormality prompt page when an abnormality occurs in the APP. However, the amount of information indicated on the screenshot is too small, making it often impossible for developers to accurately analyze and locate the abnormality. Therefore, when an abnormality occurs in the APP, how to effectively provide feedback on the cause of the abnormality is one of the hot issues that need to be sol...

Claims

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Application Information

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IPC IPC(8): G06F11/30G06F11/32
CPCG06F11/302G06F11/3065G06F11/327
Inventor 陈翔
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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