In-transit express information real-time query and change method and system

Abstract

The invention discloses an in-transit express information real-time query and change method and system, and the method comprises the steps of mainly achieving the input of the express query information of a user through an automatic voice recognition system, an interactive voice response system and an express logistics information database, and querying and feeding back the result of the query information of the user in the express logistics information database; if the receiving information is changed, inputting the new receiving information, and uploading the new receiving information to the express logistics information database; and enabling the distribution system to perform distribution according to the new receiving information in the express logistics information database. A user can achieve the man-machine interaction with the system through a mobile terminal, so that the user is in a leading position during the process of interacting with the system in real time and changing the express information.

Description

technical field [0001] The invention relates to the field of human-computer interaction technology, in particular to a human-computer interaction technology for real-time communication with a courier system. Users communicate with the system to query and change express mail information in real time. Background technique [0002] With the rapid development of Internet shopping, people's demand for online shopping is increasing day by day, and the logistics industry has gradually become an indispensable part of people's daily life. At the same time, the rise of smart mobile terminals and human-computer interaction technology has greatly improved users' ability to obtain information. The express information query system based on the search engine is the most popular information query system at present, which can make it more convenient for people to obtain information. However, with the explosive growth of information, the types and methods of users' information needs are beco...

AI Technical Summary

Problems solved by technology

The disadvantages of this system are: 1. The invention can only change the user's receiving parameters, but does not involve in changing the recipient, and cannot fully meet the needs of the user; Change the receiving parameters; 3. The invention does not involve voice human-computer interaction. For people of different levels, voice input text is a user-friendly input method

The disadvantages of this invention are: 1. The user needs to manually input the order information on the logistics client; 2. The invention directly generates the order information in the form of a QR code, which reduces the variability of the order information

The disadvantages are: 1. Only when the information on both ends of the user's logistics match, the system will respond to the user's demand for return and exchange in a timely manner

2. Since the invention requires the coordination of both ends of the user's logistics to effectively respond to customer needs, the user cannot occupy a dominant position in the logistics process, and the user experience is not good.

[0011] At present, the human-computer interaction mode between the user and the express system is limited to simple interaction with the robot customer service, and the specific method is the human-computer interaction of the express information query system based on the search engine. In this mode, the system cannot accurately respond to the user's needs. It is difficult to come up with an appropriate and reasonable solution

In terms of checking or changing the receiving information, it is difficult for the existing information query system to prevent others from maliciously changing the information, so in terms of user authorization, it needs to be further improved

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