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Task assignment method and device

A task assignment and task technology, applied in the computer field, can solve the problem of high execution cost, achieve the effect of reducing complexity, reducing execution cost, and shortening the adjustment cycle

Pending Publication Date: 2019-09-13
BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD +1
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  • Abstract
  • Description
  • Claims
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Problems solved by technology

[0004] In view of this, the embodiment of the present invention provides a task assignment method and device to solve the technical problem of high execution cost

Method used

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  • Task assignment method and device

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Embodiment Construction

[0066] Exemplary embodiments of the present invention are described below in conjunction with the accompanying drawings, which include various details of the embodiments of the present invention to facilitate understanding, and they should be regarded as exemplary only. Accordingly, those of ordinary skill in the art will recognize that various changes and modifications of the embodiments described herein can be made without departing from the scope and spirit of the invention. Also, descriptions of well-known functions and constructions are omitted in the following description for clarity and conciseness.

[0067] figure 1 is a schematic diagram of the main flow of the task assignment method according to the embodiment of the present invention. As an embodiment of the present invention. Such as figure 1 As shown, the task assignment method may include:

[0068] Step 101: Determine the priority value of the task according to the task attribute, sort the tasks according to ...

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Abstract

The invention discloses a task assignment method and device, and relates to the technical field of computers. A specific embodiment of the method comprises the following steps: determining a priorityvalue of a task according to a task attribute, and sorting the task according to the priority value to generate a task sorting list; determining a priority value of the customer service according to the customer service attribute, and sorting the customer service according to the priority value to generate a customer service sorting list; and matching the tasks in the task sorting list with the customer services in the customer service sorting list so as to assign the tasks to the corresponding customer services. According to the embodiment, the problem of high execution cost can be solved.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a task assignment method and device. Background technique [0002] In customer service-related systems, the rules and methods of task assignment have a very important impact on their work efficiency. Most of the current technical solutions are customized and developed according to the specific task assignment rules of the business side with the development of the business, and the tasks and customer service are polled and matched according to the established rules, so as to realize task distribution. [0003] In the process of realizing the present invention, the inventor found that there are at least the following problems in the prior art: in recent years, with the vigorous development of the Internet industry, the volume of customer service business is increasing day by day, and using the original rules and methods will lead to huge personnel problems. cost pressure...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q30/00
CPCG06Q10/06316G06Q10/06312G06Q30/01
Inventor 丁翠平
Owner BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD
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