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Knowledge base assessment method, device and equipment

A knowledge base and knowledge point technology, applied in the field of knowledge base evaluation, can solve problems such as failure to answer user questions and affect the health status of the knowledge base, and achieve the effect of ensuring the development status

Pending Publication Date: 2019-07-23
ADVANCED NEW TECH CO LTD
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  • Claims
  • Application Information

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Problems solved by technology

[0003] Since the business of an enterprise is usually in a state of continuous development, its user consultation will also change with the development of the business. If the knowledge base is not updated and maintained in time, it will affect the health of the knowledge base, and then it will be impossible to reply to user questions.

Method used

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  • Knowledge base assessment method, device and equipment
  • Knowledge base assessment method, device and equipment
  • Knowledge base assessment method, device and equipment

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Embodiment Construction

[0024] In order to make the purpose, technical solution and advantages of the present application clearer, the technical solution of the present application will be clearly and completely described below in conjunction with specific embodiments of the present application and corresponding drawings. Apparently, the described embodiments are only some of the embodiments of the present application, rather than all the embodiments. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0025] Combined with the statement in the background technology section, due to the lack of daily management of the knowledge base by small and medium-sized enterprises and other businesses, the update of the knowledge base is lagging behind, which affects the question-and-answer service capability of the knowledge base. Based on this, the present inv...

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Abstract

The invention discloses a knowledge base assessment method, device and equipment. The method comprises the following steps: firstly, setting feature information capable of representing the quality ofknowledge points from multiple dimensions; and then, extracting feature information of a knowledge base needing to be evaluated, and taking the feature information as input of a preset evaluation ruleto obtain a health state of the knowledge base output by the evaluation rule. Therefore, the user can be helped to effectively operate and manage the knowledge base, and long-term healthy developmentof the knowledge base is guaranteed.

Description

technical field [0001] The present application relates to the field of computer technology, in particular to a knowledge base evaluation method, device and equipment. Background technique [0002] A knowledge base refers to a collection of knowledge points, which is used to store and provide knowledge points corresponding to questions retrieved by users. [0003] Since the business of an enterprise is usually in a state of continuous development, its user consultation will also change with the development of the business. If the knowledge base is not updated and maintained in time, it will affect the health of the knowledge base, and then it will be impossible to reply to user questions. [0004] Therefore, it is necessary to provide a reliable knowledge base evaluation scheme. Contents of the invention [0005] The embodiment of this specification provides a knowledge base evaluation method, which is used to help users operate and manage the knowledge base, and ensure th...

Claims

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Application Information

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IPC IPC(8): G06F16/332G06F16/33G06F16/35
CPCG06F16/3329G06F16/3344G06F16/35
Inventor 杨明晖崔恒斌
Owner ADVANCED NEW TECH CO LTD
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