An information processing method and computer-readable storage medium

Abstract

The embodiment of the present invention discloses an information processing method, which is applied to an information feedback system. The information feedback system can respond to the information input into the information feedback system and output feedback information. The method includes: acquiring information to be processed ; Process the information to be processed to obtain a plurality of first output information, the first output information can represent the intention of the information to be processed; output the plurality of first output information; receive the first confirmation information, The first confirmation information is used to correspond to at least one of the plurality of first output information; at least according to the first confirmation information, obtain and output second output information, and the second output information is used to respond to the Pending information. Embodiments of the invention also disclose a computer storage medium from time to time.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to an information processing method and a computer-readable storage medium. Background technique [0002] With the improvement of network technology, people's service awareness is becoming stronger and stronger. Intelligent customer service system has been popularized in all walks of life, and has penetrated into all aspects of daily business services. [0003] In practical applications, in order to convey the understanding result of the intelligent customer service system to the user input question, the intelligent customer service system will match the locally stored standard question according to the user input question, and provide the matching standard question as the understanding result of the user input question For users to choose relevant business answers according to their real intentions. However, in the existing technology, the standard questions stored local...

AI Technical Summary

Problems solved by technology

However, in the existing technology, the standard questions stored locally by the intelligent customer service system are all pre-set, and the pre-set standard questions are often quite different from the questions input by the user, which may easily cause misunderstanding by the user and make it difficult to effectively solve the problem. Meeting the service needs of users is not well accepted by users. Therefore, many users are unwilling to communicate with the intelligent customer service system. In many cases, they directly click on manual customer service, which makes the intelligent customer service system useless and reduces the problem solving rate of the intelligent customer service system.

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