Device for verifying logical matching accuracy of automatic answering telephone robot answering speech

A technology of automatic answering and robotics, applied in the direction of logical operation inspection, detection of faulty computer hardware, etc., can solve the problems of inability to guarantee complete consistency of the test, error-prone, slow verification speed, etc., to improve speed, facilitate inspection, reduce effect of difficulty

Pending Publication Date: 2019-06-25
北京六行君通信息科技股份有限公司
View PDF5 Cites 8 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The main defects of the existing people making calls to verify the logic of the phone robot's speech are: the verificatio

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Device for verifying logical matching accuracy of automatic answering telephone robot answering speech
  • Device for verifying logical matching accuracy of automatic answering telephone robot answering speech
  • Device for verifying logical matching accuracy of automatic answering telephone robot answering speech

Examples

Experimental program
Comparison scheme
Effect test

Embodiment Construction

[0026] The specific embodiments of the present invention will be further described below in conjunction with the accompanying drawings. It should be noted here that the descriptions of these embodiments are used to help understand the present invention, but are not intended to limit the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts fall within the protection scope of the present invention.

[0027] refer to figure 1 , which shows a structural diagram of a device for verifying the logic matching accuracy of an automatic answering telephone robot answering words in the present invention, specifically including the following modules:

[0028] The visual control module 01 is used for visual presentation of the verification process, user input of test content, and intermediate control of the verification process by the user;

[0029] The visual control mo...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention discloses a device for verifying logical matching accuracy of an automatic answering telephone robot answering speech. The device comprises a visual control module, a command transceiver, a voice recognition unit, a task manager, a state machine manager, a speech logic manager, a speech logic matcher, a speech preciseness analyzer, a speech logic optimizer and a speech logic database. Through the device provided by the invention, the test verification of the logic matching accuracy of the answering speech of the automatic answering telephone robot is realized, compared with manual verification, the verification speed and accuracy are improved, the consistency of the test verification is ensured, the verification process can be visually presented, and the cost of manual replayis also saved.

Description

technical field [0001] The invention relates to the field of speech production and generation systems for automatic telephone answering robots realized by computer fusion and communication combined with artificial intelligence, especially the field of debugging and verification systems for speech logic accuracy. Background technique [0002] In scenarios such as telephone customer service centers and telemarketing centers, in order to reduce labor costs, customer service centers widely use automatic answering telephone robots to replace manual calls for automatic answering and dialogue. The telephone robot uses pre-set speech logic and recordings to communicate with the opposite end of the telephone . To complete the automatic answering of the phone, you must first configure a set of speech logic for the automatic answering phone robot. How to verify whether a set of prepared speech logic follows the expected process to carry out the conversation is an automatic answering ph...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
IPC IPC(8): G06F11/25
Inventor 冯静赵复军汤文志
Owner 北京六行君通信息科技股份有限公司
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap