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Intelligent queuing adjustment online customer service

A kind of customer service, intelligent technology, applied in the field of customer service system, can solve problems such as low communication efficiency, difficult communication between customers and customer service, unable to meet the needs of use, etc., to achieve the effect of rapid identity confirmation and fast service

Inactive Publication Date: 2019-05-24
广东赛特斯信息科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] The online customer service system is a communication channel between enterprises and users, but the current customer service system inevitably leads to long-term queues during use, which leads to difficulties in communication between customers and customer service, and the communication efficiency is low, which cannot meet the needs of use

Method used

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  • Intelligent queuing adjustment online customer service

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Embodiment Construction

[0014] like figure 1 It is a schematic diagram of the frame principle of the present invention, an intelligent queuing adjustment online customer service, comprising the following steps:

[0015] a. Obtain the telephone information of the access user through the telecom operator;

[0016] b. Match the user's phone information with its own VIP user database to detect whether the user is a VIP user;

[0017] c. If the VIP user enters the VIP exclusive channel, if the non-VIP user enters the ordinary channel;

[0018] d. Collect the requests of ordinary users through voice, analyze the request information, and then queue the queues of ordinary users.

[0019] When this kind of intelligent queuing adjustment online customer service is in use, it can quickly understand the information of the access user through the preset information, judge whether the user is a VIP user, provide exclusive and priority services for VIP users, and improve the quality of service.

[0020] Accordin...

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Abstract

The invention relates to an intelligent queuing adjustment online customer service. The method comprises the following steps: obtaining telephone information of an access user through a telecom operator. The method comprises the following steps of comparing the telephone information of the user with a database of VIP users for detecting whether the user is a VIP user or not, if yes, entering a VIPexclusive channel by the VIP user, and if not, entering a common channel, acquiring a request of the common user through voice, analyzing request information, and queuing a queue of the common user.When the intelligent queuing adjustment online customer service is used, identity confirmation of a user can be rapidly achieved, the user category can be rapidly distinguished, and the requirement for rapid service is met.

Description

technical field [0001] The invention relates to the technical field of customer service systems, in particular to an intelligent queuing adjustment online customer service. Background technique [0002] The online customer service system is a communication channel between enterprises and users. However, the current customer service system inevitably leads to long-term queues during use, which leads to difficulties in communication between customers and customer service, and the communication efficiency is low, which cannot meet the needs of use. Contents of the invention [0003] In order to overcome the deficiencies in the existing customer service system, the invention provides an intelligent queuing adjustment online customer service. [0004] The technical solution adopted by the present invention to solve the technical problem is: an intelligent queuing adjustment online customer service, comprising the following steps: [0005] a. Obtain the telephone information of...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/523H04M1/725
Inventor 谢为友逯利军钱培专
Owner 广东赛特斯信息科技有限公司
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