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Telephone customer service simulation method and device based on WEB, storage medium and electronic equipment

A simulation method and a technology of a simulation device, which are applied in the field of information processing, can solve problems such as high cost and low efficiency, and achieve the effects of improving efficiency, reducing development costs, and shortening the time for development and debugging

Active Publication Date: 2019-05-14
MOBVOI INFORMATION TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] To this end, the embodiment of the present invention provides a WEB-based telephone customer service simulation method, device, storage medium and electronic equipment to solve the problems of low efficiency and high cost problem

Method used

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  • Telephone customer service simulation method and device based on WEB, storage medium and electronic equipment
  • Telephone customer service simulation method and device based on WEB, storage medium and electronic equipment
  • Telephone customer service simulation method and device based on WEB, storage medium and electronic equipment

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Experimental program
Comparison scheme
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Embodiment 1

[0043] This embodiment provides a WEB-based telephone customer service simulation device. like figure 1 As shown, the WEB-based telephone customer service simulation device includes a WEB client 1 and a remote procedure call (Google Remote Procedure Call, hereinafter referred to as GRPC) back-end server 2, and the WEB client 1 and GRPC back-end server 2 pass through the first communication unit 3 The communication connection, that is, the communication between the WEB client 1 and the GRPC backend server 2 is accomplished through the first communication unit 3 . The first communication unit 3 adopts a full-duplex communication protocol, including but not limited to Websocket protocol, TCP protocol, STM protocol or 485 protocol. This article only addresses the Websocket protocol.

[0044] WEB client 1 sends the question voice data that it obtains to GRPC back-end server 2 in real time with the full-duplex communication protocol mode by first communication unit 3, and GRPC bac...

Embodiment 2

[0054] This embodiment provides a WEB-based telephone customer service simulation method. This method is based on the telephone customer service simulation device provided in Embodiment 1. like figure 2 As shown, the WEB-based telephone customer service simulation method includes steps:

[0055] In step S01, the WEB client sends the voice data of the question it has obtained to the GRPC backend server in real time through a full-duplex communication protocol.

[0056] In step S02, the GRPC backend server converts the question voice data into question text data, and returns the question text data to the WEB client through a full-duplex communication protocol.

[0057] In step S03, the WEB client obtains answer text data corresponding to the question text data according to the question text data, and converts the answer text data into answer voice data.

[0058] like image 3 As shown, the detailed steps of the WEB-based telephone customer service simulation method are as f...

Embodiment 3

[0076] This embodiment provides a computer-readable storage medium, where the computer-readable storage medium stores one or more programs, and the one or more programs include instructions, and when the instructions are executed by an electronic device including a plurality of application programs, the shown The electronic device executes the method flow of Embodiment 2.

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Abstract

The embodiment of the invention discloses a telephone customer service simulation method and device based on WEB, a storage medium and electronic equipment. The telephone customer service simulation method comprises the following steps: a WEB client sends question voice data obtained by the WEB client to a GRPC back-end server in real time through a full duplex communication protocol; The GRPC back-end server converts the problem voice data into problem text data, and returns the problem text data to the WEB client through a full duplex communication protocol; And the WEB client obtains response text data corresponding to the question text data according to the question text data, and converts the response text data into response voice data. The method can reduce the development cost of enterprises and improve the development and debugging efficiency.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of information processing, and in particular to a WEB-based telephone customer service simulation method, device, storage medium and electronic equipment. Background technique [0002] The telephone customer service system is the main channel for enterprise after-sales service and government public services. Users usually call customer service to solve product problems, complain or report emergency situations. The telephone customer service system mainly includes a manual telephone customer service system and a smart phone customer service system (also known as a machine telephone customer service system). Among them, the smart phone customer service system is more and more popular because of its low cost and can provide services 24 hours a day. [0003] In the development and debugging process of the smart phone customer service system, the interactive voice response (Interactive V...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04L29/08
Inventor 郁霖
Owner MOBVOI INFORMATION TECH CO LTD
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