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User problem collection system and method

A technology for collecting systems and users, applied in the computer field

Active Publication Date: 2021-09-10
ALIBABA (CHINA) CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] In order to solve at least one of the above problems, a user problem collection system is proposed, which uses chatbots as the front-end entry to realize the process of zero manual participation in the whole process from problem classification, information collection, problem analysis and problem tracking record, and can analyze the obtained The structured questions are automatically provided to back-end developers, for example, thereby improving the recommendation accuracy of the entire recommendation system

Method used

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  • User problem collection system and method
  • User problem collection system and method

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Embodiment Construction

[0037] Preferred embodiments of the present disclosure will be described in more detail below with reference to the accompanying drawings. Although preferred embodiments of the present disclosure are shown in the drawings, it should be understood that the present disclosure may be embodied in various forms and should not be limited to the embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete, and will fully convey the scope of the disclosure to those skilled in the art.

[0038]As mentioned above, in order to improve the efficiency of collecting problems actively reported by users, the present invention proposes a user problem collection system, which uses a chat robot as the interactive front end to realize the whole process from problem classification, information collection, problem analysis and problem tracking record A process with zero manual involvement. Here, the user question may be any question rai...

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Abstract

The invention discloses a user problem collection system and method. The system includes: a chat robot, which is used for actual interaction with users; a question answering module, which is used to guide the chat robot to interact with users to locate the types of user questions and obtain user reported questions and user information; database, used to store the located The type of user problem, the problem reported by the user and user information; and the quality platform obtains the type of user problem, the problem reported by the user and the user information for analysis. Thus, by using the chatbot as the front-end entry, the whole process of problem classification, information collection, problem analysis, and problem tracking records can be achieved without human involvement, and the structured problems obtained through analysis can be automatically provided to the back-end R&D personnel, for example. , thereby improving the recommendation accuracy of the entire recommendation system.

Description

technical field [0001] The invention relates to computer technology, in particular to a system and method for collecting user questions. Background technique [0002] With the development of Internet technology and the popularization of mobile devices, people are more and more accustomed to using applications on mobile terminals (for example, information-aggregating browser applications) to browse information. Various applications will also recommend various articles to users based on the reading habits of individual users or the hot spots of attention of group users. Among them, if a user encounters a recommendation scenario that affects the browsing experience when browsing articles (for example, news), such as recommending repeated articles, articles that the user is not interested in, or incorrect classification of articles, etc., it can be said that a Bad case (BadCase). Usually, the above-mentioned bad cases can be reflected through the click-through rate, but it is ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04L12/58H04L29/08
CPCH04L51/02H04L51/04H04L67/02H04L67/535
Inventor 孙文芳王乐郝珊珊
Owner ALIBABA (CHINA) CO LTD
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