An evaluation method of civil aviation airport service quality based on a cloud model

A technology of service quality and evaluation method, which is applied in the field of civil aviation airport service quality evaluation based on cloud model, can solve the problems of not actually reflecting the investigation situation and the distortion of the information of the investigation results, and achieve the effect of direct and effective evaluation and stimulating enthusiasm

Inactive Publication Date: 2019-01-25
CIVIL AVIATION FLIGHT UNIV OF CHINA
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Problems solved by technology

[0004] In the prior art, the evaluation of airports is generally carried out in the form of online or offline questionnaires. The disadvantage is that passengers may choose randomly for questions that they don’t care about, and the weight of each question is set in advance. In this case, the information of the final investigation results will be distorted and cannot actually reflect the investigation situation.

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  • An evaluation method of civil aviation airport service quality based on a cloud model
  • An evaluation method of civil aviation airport service quality based on a cloud model
  • An evaluation method of civil aviation airport service quality based on a cloud model

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Embodiment Construction

[0056] The technical solution of the present invention will be further described in detail below in conjunction with specific examples, but the protection scope of the present invention is not limited to the following description.

[0057] A method for evaluating service quality of civil aviation airports based on a cloud model, the method comprising:

[0058] Establish evaluation system indicators;

[0059] Including airport service, airport security, airport facilities, airport environment and airport traffic, there are five first-level evaluation indicators, each first-level evaluation index contains several second-level evaluation indicators, C n Indicates the first-level evaluation index, C ni Indicates the second-level evaluation indicators, where n indicates the number of each first-level rating indicator, and i indicates the number of the second-level rating indicator under each first-level rating indicator.

[0060] In this embodiment, each first-level evaluation in...

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Abstract

The invention relates to an evaluation method of civil aviation airport service quality based on a cloud model, the method includes two parts: establishing evaluation system index and establishing weight calculation system of evaluation index, The rating system includes airport services, airport security, Airport facilities, airport environment and airport traffic have a total of five first-levelevaluation indicators, each of which contains a number of second-level evaluation indicators, Cn represents a first-level evaluation indicator, Cni represents a second-level evaluation indicator, where n represents the number of each first-level rating indicator, and i represents the number of the second-level rating indicator under each first-level rating indicator; This scheme utilizes the answer rate of each rating index to set the weight of the change evaluation index and update the evaluation index, so that the evaluation survey has pertinence and the data obtained are authentic, which can effectively improve the service quality of an airport.

Description

technical field [0001] The invention relates to a civil aviation airport service quality evaluation method, in particular to a civil aviation airport service quality evaluation method based on a cloud model. Background technique [0002] In recent years, China's national economy has continued to maintain a good momentum of rapid and healthy development, and the income level of the people has also continued to increase. More and more people choose to travel by air transportation with high speed, high comfort and good service. Air transportation is also showing a trend of rapid development. By the end of 2014, the total turnover of the civil aviation industry was 74.81 billion ton-kilometers, an increase of 20.96 billion ton-kilometers compared with 2010, with an average annual compound growth rate of 8.6%. The industry-wide passenger transportation volume was 392 million The number of passengers increased by 10.7% compared with the previous year. The passenger throughput of c...

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Application Information

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IPC IPC(8): G06Q10/06G06Q50/30G06F17/18
CPCG06F17/18G06Q10/06393G06Q10/06395G06Q50/40
Inventor 许雅玺王欣白钊景崇毅
Owner CIVIL AVIATION FLIGHT UNIV OF CHINA
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