Building decoration customer relationship management apparatus and method

Abstract

The invention discloses a building decoration customer relationship management apparatus and method, belongs to the technical field of computer information, and particularly relates to the technical field of computer-based building decoration computer information related to an information network. The building decoration customer relationship management apparatus comprises four or more modules including a repair information database, a maintenance information database, a daily information database and an improvement information database. A decoration configuration apparatus comprises an input decoration style configuration apparatus (a style locator),a decoration function configuration apparatus (a function locator), a decoration project list configuration apparatus, a project monitoring apparatus, a decoration material selection apparatus, the customer relationship management apparatus ( a customer (user) service system and a customer relationship management system (a digital home system)), information databases of the apparatuses, and an information input output device.

Description

technical field [0001] The invention belongs to the field of computer information technology, in particular to the field of building decoration computer information technology based on computer and related to information network. technical background [0002] 1. Decoration (mainly referring to architectural decoration, the same below), involves a wide range of technical fields, complex engineering processes, complicated selection of decoration materials, various design elements, and different appearance and function requirements. It is an extremely complex project. systems engineering. Ordinary households carry out decoration and decoration, decoration construction units provide architectural decoration services, decoration material suppliers conduct material sales, and decoration designers provide design services, no matter in the process of communication or in the process of design and construction and other services, all parties are involved Personnel feel that communica...

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Problems solved by technology

[0004] 2. Decoration style, commonly known as appearance, is a summary and generalization of the physical appearance of decorative products by human beings in the language of humanities, just because this kind of summary and generalization is not as quantifiable as natural science. Humanities Most of the concept summary and generalization are integrated, which makes it more difficult to popularize the knowledge of decoration. Even if the relevant concepts are displayed on the website, the viewer often feels that the navigation is not clear and the guiding function of the website content is lacking.

The decoration list in the current period has a single function, is prone to fallacies, and the modification cost is high

[0007] 5. Project monitoring (supervision) is a construction quality assurance program, involving many participants and complicated processes, which is the top priority in traditional construction management. Later, after the information technology management system came out to serve project monitoring, Although it has played a great role in improving the level of project monitoring, this monitoring feature is mainly reflected in static monitoring, and rarely reflects the dynamic management characteristics of project monitoring, which increases the communication cost and time cost in the monitoring process. Project governance that can be monitored statically is less efficient than a regulatory system that can monitor dynamically

[0008] 6. The choice of building decoration materials is the biggest headache for decorators. If the materials are chosen incorrectly, it will not only affect the effect of appearance and function, but also seriously affect the cost performance of products. When the knowledge is not up to the expert level, it is very easy to be cheated by unscrupulous merchants. At present, there is no professional building materials website that systematically analyzes and compares various decorative building materials. Most of them are scattered introductions, and even most of the content contains With the soft advertisement content of the product, it is more deceptive to consumers

[0009] 7. The customer relationship management of architectural decoration enterprises, because of the large number of customers and the long after-sales service time, in addition to the after-sales service content of building construction, there is also the content of after-sales service of building materials. The traditional after-sales service of architectural decoration in the current period uses Ordinary customer management information system, without personalized design according to the characteristics of the decoration industry, is difficult to adapt to the characteristics of after-sales service management of architectural decoration enterprises

In particular, in home decoration design projects, often due to communication barriers and knowledge level barriers between designers and owners, the design results and design requirements are separated, which seriously affects the technical results of the design and the satisfaction of the owners.

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