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Intelligent question-answering system based on business knowledge graph retrieval

A technology of intelligent question answering and knowledge graph, applied in the direction of unstructured text data retrieval, special data processing applications, instruments, etc., can solve the problem that the business content cannot be effectively explained, and achieve the effect of reducing storage requirements and improving system speed

Active Publication Date: 2017-07-14
中兴耀维科技江苏有限公司
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AI Technical Summary

Problems solved by technology

At the same time, more detailed business content that is not in the document cannot be effectively explained

Method used

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  • Intelligent question-answering system based on business knowledge graph retrieval
  • Intelligent question-answering system based on business knowledge graph retrieval
  • Intelligent question-answering system based on business knowledge graph retrieval

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Embodiment Construction

[0029] The technical solutions of the present invention will be further described in detail below in conjunction with specific embodiments.

[0030] see Figure 1-4 , an intelligent question answering system based on business knowledge map retrieval, including a customer input front-end module, a business correlation discrimination module, an identification module, a business guidance module, a graph retrieval module, an organization representation module and a database; the customer input front-end module is connected to A business correlation discrimination module, the business correlation discrimination module is respectively connected to a business guidance module and an identification module, and the identification module includes a business identification module and an activity identification module, and both the business identification module and the activity identification module are connected to the knowledge base, and the business The identification module is connect...

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Abstract

The invention discloses an intelligent question-answering system based on business knowledge graph retrieval. According to the system, first, business correlation judgment is performed on consulting input of a client, and a business guidance module is called when it is discovered that user input is uncorrelated with business; when the user input is correlated with the business, business content and activity content in the user input are acquired through a business recognition module and an activity recognition module respectively, and then graph information retrieval in a knowledge semantic network is performed with reference to a knowledge base; and knowledge content obtained by a graph retrieval engine is output as business knowledge after being subjected to organization and representation, and a part of path loss is fed back to the business guidance module through a loss prompting module to be supplied to a user for reference. Through the system, general content storage demands for an intelligent business system can be reduced, and system speed is increased; compared with general keyword retrieval, by used of the graph retrieval method, the input content of the client can be subjected to intention recognition to the maximum extent, and a maximum amount of most relevant business knowledge can be fed back to the client.

Description

technical field [0001] The invention relates to an intelligent question answering system, in particular to an intelligent question answering system based on business knowledge map retrieval. Background technique [0002] Product consulting service refers to a sales service work in which enterprises use their professional knowledge, technical data and experience on products to solve various problems raised by customers. The behavior of any customer buying a product is seldom blind, but based on the understanding of the product to be purchased. When customers make a decision to buy a certain product, they largely depend on their familiarity with the product. Enterprise sales staff proactively provide customers with product consulting services, help customers answer relevant questions, help customers to know and understand the company's products, eliminate customers' various doubts, inspire and induce customers to make a decision to buy the company . Therefore, in a sense, c...

Claims

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Application Information

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IPC IPC(8): G06F17/30G06F17/27
CPCG06F16/3329G06F16/334G06F16/36G06F40/30
Inventor 李华康曹艳蓉李涛张丽矫野
Owner 中兴耀维科技江苏有限公司
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