Knowledge mapping technology-based garment customer service intelligent service method and system
A technology of knowledge graph and intelligent service, which is applied in the intelligent service method of clothing customer service and the system field applying the method, which can solve complex correlations and affect the user experience of intelligent customer service, etc., so as to achieve good user experience, improve understanding and analysis ability, and the effect of improving visitor satisfaction
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[0030] In order to make the technical problems, technical solutions and beneficial effects to be solved by the present invention clearer and clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.
[0031] Such as figure 1 Shown, a kind of clothing customer service intelligent service method based on knowledge map technology of the present invention, it comprises the following steps:
[0032] (1) Construct a knowledge graph library, perform primary classification according to user attributes, further perform secondary classification according to clothing type under each primary classification, and further perform third-level classification according to clothing attributes under each secondary classification, and in Set corresponding data informati...
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