Self-service claim settlement realization method and system

Abstract

The invention discloses a self-service claim settlement realization method and system. The method comprises the following steps of: when a server receives case report information, comprising a watermarked survey photo, sent by a user terminal, judging whether the case report information satisfies a preset admittance rule or not; when the case report information satisfies the admittance rule, judging whether to select agreeing self-service claim settlement or not; when agreeing self-service claim settlement is selected, transmitting the case report information to a case pool, carrying out self-service claim settlement case placing according to the case report information, and judging whether the self-service claim settlement case placing satisfies a preset self-service claim settlement case type or not; if the self-service claim settlement case placing satisfies the self-service claim settlement case type, informing to carry out self-service claim settlement, and sending adjustment information to the user terminal to judge whether lawsuit settlement is agreed or not; and if lawsuit settlement is agreed, setting the case information in a lawsuit settlement state. The method and system disclosed by the invention can be used for realizing the mobility, intelligence and high efficiency of operation sides, and the service electronization, claim settlement long distance and risk identification intelligence of clients.

Description

technical field [0001] The invention relates to the technical field of financial services, in particular to a method and system for realizing self-service claims. Background technique [0002] Currently, the traditional claims process is cumbersome. For example, take auto insurance claims as an example. When an accident occurs, the user dials the insurance company's claim number and can only passively wait for the insurance company's loss assessment personnel to arrive. If it is some smaller rubbing accidents, it will take a long time to wait for the damage assessment personnel to rush to the scene to determine the damage when reporting the case, which wastes a lot of time and the efficiency of damage assessment is low. [0003] Therefore, the prior art still needs to be improved and developed. Contents of the invention [0004] In view of the above deficiencies in the prior art, the purpose of the present invention is to provide a self-service claim realization method a...

AI Technical Summary

Problems solved by technology

[0004] In view of the above deficiencies in the prior art, the purpose of the present invention is to provide a self-service claim realization method and realization system, aiming at solving the problem that in the prior art, it takes a long time to wait for the loss assessment personnel to rush to the scene to determine the loss, which wastes a lot of time , the problem of low loss efficiency

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