Intelligent handling system and method for elevator failure repair

Abstract

The invention provides an intelligent handling system and method for elevator failure repair, which can efficiently and quickly handle elevator failures, lowers the elevator running cost and guarantees life and property safety. The intelligent handling method comprises the following steps: one-key repair or code-scanning repair is performed, wherein one-key repair is that a one-key repair button arranged in an elevator car is pressed down to send failure information including the elevator name and the like to a cloud platform through a network, and code-scanning repair is that repair QR codes are scanned with a mobile phone to be linked to the cloud platform, and then the failure information is sent to the cloud platform through the network; after receiving the failure information, the cloud platform sends the elevator position and the failure information to a property management terminal and a maintenance personnel terminal through the network; after seeing the failure information on the maintenance personnel terminal, maintenance personnel receives or refuses maintenance tasks and feeds back to the cloud platform, and if receiving the maintenance tasks, the maintenance personnel feeds the progress and handling information of the maintenance tasks through the maintenance personnel terminal; and the cloud platform sends the progress and the handling information of the maintenance tasks to the property management terminal and the maintenance personnel terminal through the network.

Description

technical field [0001] The present invention relates to the field of elevator intelligence, especially a complete closed-loop process from fault monitoring, discovery, repair, maintenance personnel intervention, maintenance personnel processing, and fault resolution when an elevator fails. Background technique [0002] In recent years, with the development of mobile Internet technology, traditional industries have been impacted by Internet technology, and they have begun to use Internet technology to change and optimize the workflow, working methods, technical solutions, etc. of traditional industries to improve business processing efficiency, improve business service quality, reduce Business operating costs. [0003] In the elevator industry, the application of Internet technology is still in its infancy. At present, there are no systematic solutions and products that can have a great impact on the business processes, methods, and work efficiency of the elevator industry. ...

AI Technical Summary

Problems solved by technology

In the whole process, from the elevator fault report (completed by the owner or the property owner), fault reception registration (maintenance company or elevator company customer service hotline), arranging maintenance personnel (maintenance company), maintenance personnel to repair (maintenance personnel), Feedback on maintenance progress (maintenance personnel to the maintenance company), all links are completed manually, the communication cost of each link is high, the business process is very long, and the low efficiency results in poor user experience and high operating costs

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