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Staff scheduling method and staff scheduling device

A technology of personnel and shifts, applied in the field of information processing, can solve problems such as low scheduling efficiency and heavy workload of managers, and achieve the effect of reducing workload and improving scheduling efficiency

Inactive Publication Date: 2017-03-29
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, in most enterprises, a dedicated manager is responsible for the scheduling of agents. The manager needs to consider the workload within a period of time, the workload that each agent can afford, and the schedule of each agent. Due to problems such as time, the workload of the managers in charge of scheduling is huge, and the efficiency of scheduling is low.

Method used

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Embodiment Construction

[0058] Embodiments of the present invention provide a personnel scheduling method and device, which are used to solve the problems of huge workload and low scheduling efficiency in existing personnel scheduling.

[0059] In order to make the purpose, features and advantages of the present invention more obvious and understandable, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the accompanying drawings in the embodiments of the present invention. Obviously, the following The described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0060] figure 1 A structural diagram of an embodiment of a personnel scheduling device in an embodiment of the present invent...

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Abstract

One embodiment of the invention discloses a staff scheduling device in order to solve the problem that the existing staff scheduling is a huge workload and of low efficiency. According to the staff scheduling device disclosed by the embodiment of the invention, a time period dividing module divides a to-be-scheduled overall time period into more than two to-be-scheduled time periods in turn; then, a target time period determining module, a scheduled staff judging module, a first scheduling processing module, a workload judging module, a second scheduling processing module and a third scheduling processing module schedule the to-be-scheduled time periods; and when an overall scheduling judging module judges that there is no next to-be-scheduled time period, scheduling of the to-be-scheduled overall time period is completed. The other embodiment of the invention discloses a staff scheduling method.

Description

technical field [0001] The invention relates to the technical field of information processing, in particular to a personnel scheduling method and device. Background technique [0002] For managers of call centers or corporate customer service, the most annoying thing is the scheduling of agents. The importance of agent scheduling also has an impact on the development of enterprises. Reasonable scheduling can not only improve customer satisfaction, but also have a certain impact on agent performance. [0003] At present, in most enterprises, a dedicated manager is responsible for the scheduling of agents. The manager needs to consider the workload within a period of time, the workload that each agent can afford, and the schedule of each agent. Due to time and other issues, the workload of the managers responsible for scheduling is huge, and the efficiency of scheduling is low. Contents of the invention [0004] The embodiment of the present invention provides a personnel ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q10/10
CPCG06Q10/06311G06Q10/1097
Inventor 徐光飞
Owner PING AN TECH (SHENZHEN) CO LTD
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