Service staff work distribution method based on broadband access and system

Abstract

The invention provides a service staff work distribution method based on broadband access and a system. The method comprises steps that S1, a work order is established by a server on the basis of demands, and the region information and a difficulty coefficient of the work order are acquired; S2, the position information of a service end in a corresponding region is acquired by the server on the basis of the region information, and the position information is stored in a temporary list; S3, a service end of service staff closest to the performing position of the work order is acquired by the server and is taken as a to-be-selected performing end; S4, work efficiency of the service staff of the to-be-selected performing end is calculated by the server; and S5, whether work efficiency of the service staff of the to-be-selected performing end satisfies a performing condition of the work order is determined by the server, and whether the work order is distributed to the to-be-selected performing end for work order performing is determined. Through the system and the method, work order distribution is carried out by utilizing the position information of the work order and the position information of each service end of the location region of the work order, and target-oriented performance and accuracy for work order distribution are substantially improved.

Description

technical field [0001] The invention relates to the technical field of performance management of broadband network access, in particular to a broadband access-based service personnel job assignment method, system and system. Background technique [0002] With the vigorous development of the Internet, it is particularly urgent to increase investment and speed up the development of broadband networks as basic support facilities. Among them, broadband access, as the last mile of serving the masses, is the most labor-intensive and directly tests the quality of service, which has become the top priority. With the increasing number of broadband users, the investment in service personnel for broadband access has increased linearly; due to the many uncertainties in door-to-door services, the workload is difficult to count, employees are passive, and work efficiency has always been at a low level. Costs remain high. [0003] On the other hand, the location track recording and analy...

AI Technical Summary

Problems solved by technology

[0006] The purpose of the present invention is to provide a method, system and system for job assignment of service personnel based on broadband access, so as to solve the problem that the automation degree of job assignment of service personnel in the field of broadband access is not high, and the information of the server cannot be reasonably rationalized. The way of work distribution is relatively traditional, which results in low efficiency of workload statistics and work efficiency supervision, which is not conducive to the rapid development of the industry

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