User account management method and apparatus

Abstract

The invention provides a user account management method, and is applied to a server. The method comprises the following steps: obtaining a login name body in a registration request of a current user, and searching for whether a conflict old user using the login name body exists; in case of existence, based on a unique login additional factor, executing user registration; obtaining a login name body and a login password in a login request of the current user, searching for whether a matched account record exists in an account table, and in case that multiple matched account records exist, based on verification of the login additional factor, determining whether to login is allowed; and in case that one matched account record exists, allowing login of the user, and otherwise, refusing the login. Compared to the prior art, the method provided by the invention effectively solves the problems of deteriorating user experience caused under the condition of login name conflicts generated by such phenomena as secondary number allocation and the like and high artificial customer service cost for solving the conflicts.

Description

technical field [0001] The present application relates to the field of Internet technologies, and in particular, to a user account management method and device. Background technique [0002] In the Internet world, in addition to traditional media applications, more applications currently require users to participate in a specific identity, such as e-commerce and social networking applications. The user performs account registration under the application, and the login method is generally realized by using a login name (also referred to as a "login number") and a login password. In most applications, the login name is usually a string of numbers (such as a QQ number), nickname or email name, and some systems use a mobile phone number as the login name. [0003] No matter what form of login name is used, for the system that provides services, there is basically a control mechanism for the uniqueness of the login name in the system. Take a login name such as a mobile phone nu...

AI Technical Summary

Problems solved by technology

After the second allocation of numbers occurs, new users face the problem that their mobile phone numbers cannot be registered for specific applications

[0006] This manual processing method has obvious disadvantages: First, the labor cost is high. In large-scale Internet applications, such as Taobao or Sina Weibo, etc., the number of users is huge, and the number of secondary allocations is not small. Using manpower to solve the problem costs a lot. Too high; second, the user experience is poor, and the manual customer service usually requires the new user of the mobile phone number to provide various evidences to prove that he legally owns the mobile phone number, which undoubtedly increases the user's many additional operational requirements; third, the manual customer service It takes a long time for information verification and processing, and users cannot complete the registration in time; fourth, the mobile phone number in the old user account has been modified, and how to properly handle it is another problem that needs to be solved manually again

Images