Bank branch recommendation method

Abstract

The invention discloses a bank branch recommendation method which includes the steps: (1) acquiring branch information of each branch and environmental information in real time; (2) determining a recommendation result and performing recommendation according to a received user request, the branch information of each branch and the environmental information. The branch information includes the position of the corresponding branch, the number of open service counters, service scopes, service evaluation, the current number of queuers and service varieties of the queuers, the environmental information includes traffic conditions and weather conditions, and the user request includes the type of a service to be handled of a user and a current request position. Branches are recommended according to the environmental information and the branch information of all the branches, the obtained recommendation result is more referable, the user selects one branch as a target branch for handling the service according to the recommendation result and further can be effectively guided to the branch for handling the service with short waiting time, and on-site waiting time of the user at the branch is greatly reduced.

Description

technical field [0001] The invention relates to the technical field of banking systems, in particular to a method for recommending bank outlets. Background technique [0002] With the rapid development of economy and society, people are increasingly inseparable from banks. In order to provide high-quality services, major banks have established many branches, receiving dozens or hundreds of customers every day. Customers often need to queue up many times when doing withdrawals, deposits, account opening, transfers, detailed bill inquiries, account cancellations, etc., which wastes a lot of energy and time, and also has a negative impact on the working environment of bank outlets. [0003] In order to provide efficient services and create a good working environment, each bank needs to replace the traditional manual queuing method with high-tech customer management methods, and then the bank appointment queuing system appeared. [0004] At present, in order to avoid crowded a...

AI Technical Summary

Problems solved by technology

[0007] In addition, the current queuing systems of bank outlets are independent, and each outlet has no way to know the queuing situation of surrounding outlets at the same time. In this situation, it is impossible to judge whether it is possible to guide customers to other outlets. In addition to being unable to handle business for customers normally, this situation will also affect the image of the bank's brand name among customers.

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