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Hospital service satisfaction investigation system

A survey system and satisfaction technology, applied in the field of information management, can solve the problems that the patient satisfaction survey method is difficult to truly understand the actual needs of patients, the satisfaction status has no practical guiding effect, and the cost of human, financial and material resources is high, so as to enhance human and material resources The effect of improving the level of use of resources and financial resources, reducing manpower consumption, and strengthening communication between doctors and patients

Inactive Publication Date: 2015-09-02
华明月
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Problems solved by technology

[0008] The technical problem to be solved by the present invention is to provide a hospital service satisfaction survey system to solve the deficiencies of the prior art, aiming to solve the problem that the existing patient satisfaction survey methods are difficult to truly understand the actual needs of patients, scien

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Embodiment Construction

[0020] In order to make the object, technical solution and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings and embodiments. It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0021] like figure 1 As shown, it is a schematic structural diagram of the survey system of hospital service satisfaction of the present invention; a survey system of hospital service satisfaction, the system includes an information collection terminal for collecting user satisfaction information on hospital service satisfaction, and information A cloud storage device connected to the collection terminal and used to store satisfactory information, an information analysis device connected to the information collection terminal and the cloud storage device and used to analyze and process the sati...

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Abstract

The invention provides a hospital service satisfaction investigation system. The system comprises an information collection terminal used for collecting satisfaction information of a user with regard to hospital service satisfaction, a cloud storage device connected with the information collection terminal and used for storing the satisfaction information, an information analysis device connected with the information collection terminal and the cloud storage device and used for analyzing the satisfaction information so as to obtain analysis information, an information display device connected with the information analysis device and used for displaying the analysis information, and an information prompting device connected with the information analysis device and used for prompting. The hospital service satisfaction investigation system has the advantages that the structure is simple, the operation is convenient, an information means is adopted, the working efficiency of patient satisfaction investigation is increased, the usage level of limited hospital manpower, material resources and financial resources is improved, the speed of information feedback between the hospital and patients is increased, and communication between the doctors and patients is enhanced, and a harmonious doctor-patient relationship is facilitated.

Description

technical field [0001] The invention relates to the field of information management, more specifically, to a survey system of hospital service satisfaction. Background technique [0002] Patient satisfaction is an objective evaluation of the quality of medical services provided by the hospital by the society and patients, and it is also a scientific measure of the overall quality of the hospital as a service provider by patients as service recipients. Patient satisfaction plays a vital role in the discovery of hospital quality problems, the selection of quality improvement points, and the monitoring of quality improvement effects. Mastering and monitoring patient satisfaction is a key link in building a hospital quality PDCA cycle, and it is also an important means for hospitals to improve their quality, process, and control key points. [0003] There are following defectives in prior art: [0004] (1) In terms of hospital quality management [0005] Conventional h...

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Application Information

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IPC IPC(8): G06Q10/06G06Q50/22
Inventor 华明月乔立霞
Owner 华明月
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