Guest room information management method and system

Abstract

The invention discloses a guest room information management method. The method comprises following steps: receiving channel orders sent by third-party channels; transferring the channel orders to customer orders having a preset united format, and establishing corresponding relations between the channel orders and the customer orders; changing states of the customer orders, corresponding to the channel orders, to be paid states when states of the channel orders are changed to be paid states; assigning guest rooms for the customer orders and changing states of the guest rooms to be reserved states when the states of the customer orders are changed to be the paid states; and synchronizing guest room state information to the third-party channels. The invention also discloses a guest room information management system.

Description

technical field [0001] The invention relates to the field of hotel automation management systems, in particular to a room information management method and system. Background technique [0002] As the domestic business and tourism industry continues to heat up, hotels and hotels have also ushered in a stage of rapid development. With the rapid development of the Internet industry, many hotels pass information such as hotel profiles, room types, and room prices through different third-party channels (such as: eLong, Ctrip, etc.) uploaded to the Internet, customers can query and book hotel rooms through the Internet. Since all third-party channels transmit orders to hotels through their own order management systems, order forms vary. Therefore, it is often necessary for the hotel to arrange personnel to collect orders from the order management system of various third-party channels, and manually enter the order information into the hotel's own room management information syst...

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Problems solved by technology

In this way, the waste of labor costs also increases the probability of error

[0003] Not only that, this method of manually managing room information will also cause the room data information of various third-party channels to be out of sync with the hotel's actual room data, which may cause duplicate orders (that is, one room corresponds to multiple conflicting orders) , so that the customers of some orders cannot check in, which will cause inconvenience to customers and damage the reputation of the hotel

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