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Waiting time predicting method for queuing machine

A technology of waiting time and prediction method, which is applied in the field of control, and can solve the problems of inability to correct customer waiting time, influence of waiting time error, and low accuracy requirement of predicted waiting time

Active Publication Date: 2014-08-13
北京青马恒德科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, this method emphasizes the secondary queuing model proposed for the number rearrangement phenomenon, which requires low accuracy in predicting the waiting time, and cannot correct the customer's waiting time in time according to the latest queuing information. There is an error in the prediction of customer waiting time, and the waiting time of each customer will be affected by the error, that is, the error has a cumulative effect

Method used

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  • Waiting time predicting method for queuing machine
  • Waiting time predicting method for queuing machine
  • Waiting time predicting method for queuing machine

Examples

Experimental program
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Effect test

Embodiment 1

[0055] Such as Figure 4 As shown, the device of this embodiment includes an input device, which is used to input the arrival time, length of arrival time, and real waiting time information of all historical customers in several historical service cycles before the customer's arrival; the information collection device is used to collect customer arrival information and queuing customers to receive service information; the data collection module is used to collect incoming customer information, and record the customer's arrival time, arrival team leader and real waiting time; the table automatic generation module is used to count all historical customer arrivals in a historical service cycle Time, arrival team leader and real waiting time, and generate a customer waiting schedule; calculation module, used to obtain data from the customer waiting schedule and calculate the time that arriving customers need to wait according to the data; detection module, used to obtain customer i...

Embodiment 2

[0062] This embodiment provides a method for predicting the waiting time of a queuing machine used in a restaurant, by inputting the data of each customer in the previous two historical service cycles (intercepting the period of 11:30-11:45 noon of the previous two days). arrival time t i , Captain n when reaching i and the real waiting time Δt i Input the data into the data acquisition module, and send the data to the form automatic generation module, and the form automatic generation module first generates the customer waiting time form {(t i ,n i ,Δt i )} (i is taken as a positive integer), and then use the data to fill the customer waiting time table, and when filling, for the time when no customer arrives, set the arrival time leader at this time as the arrival time leader of the previous customer, and the waiting time Set it as the waiting time of the last customer, and get the customer waiting time table of a historical cycle, see Table 1.

[0063] Table 1 Customer...

Embodiment 3

[0075]The difference between this embodiment and Embodiment 1 is that after the data collection module collects the historical data of 10 service cycles, the table automatic generation module generates a customer waiting timetable based on the 10 historical service cycles. After the customer waiting schedule is generated, the central processing unit detects whether the customer has arrived according to the (7) formula (X=1). When X=0, it means that there is no customer coming. =1) judge whether there are customers in line to receive service, when Y=0, no customers in line to receive service, this step of operation ends, return to check again whether there is customer arrival.

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Abstract

The invention relates to a waiting time predicting method for a queuing machine. The waiting time predicting method comprises following steps of collecting historical arriving moments of customers, the line lengths at the arriving moments of the customers and waiting time in a plurality of historical service periods, generating a customer waiting time table, recording the arriving moments of the customers and the line lengths at the arriving moments of the customers when the customers arrive, acquiring information about the customers required to wait in line, counting the waiting time of the customers by virtue of the customer waiting time table, then acquiring information about one queued customer accepting the service, recording actual waiting time of the queued customer, recounting the waiting time of the rest queued customers, and carrying out cyclic operation until the last service period ends. The waiting time predicting method has the advantages that the accuracy is high, a prediction error is avoided, the customers can conveniently and reasonably arrange the time, and the time availability is improved; meanwhile, the waiting time can be corrected according to queuing information of the customers at any time, so that the customers cannot miss service chances, and the vacant number rate is decreased.

Description

technical field [0001] The invention relates to a waiting time prediction method for a queuing machine, which belongs to the technical field of control. Background technique [0002] In daily life and work, queuing is a very common phenomenon, and customers often encounter phenomena such as fatigue, crowding and confusion during the queuing process. At present, queuing machines are widely used in many fields such as banks, hospitals, restaurants, etc., which can well solve the problems encountered by customers in queuing, and provide customers with a more fair and comfortable way of queuing. However, the existing queuing machines usually only provide information on the number of people waiting, and cannot estimate the waiting time for customers. Customers can only estimate the waiting time by themselves, which often leads to large errors, resulting in long waits or missed service opportunities. . The Chinese patent No. 200710027670.2 discloses an intelligent queuing and ca...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07C11/00
Inventor 张玺肖波张明轩陈笑
Owner 北京青马恒德科技有限公司
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