Method and system for obtaining browser fault information

Abstract

The invention discloses a browser fault message acquisition method and system. According to the browser fault message acquisition method, when a browser fault message acquisition instruction sent by a user is received, a response is made to the instruction so as to monitor the event of operating a browser by the user; when the operating event is monitored, display data on at least one frame webpage of a browser display interface are acquired from a display memory in real time or at fixed time; the display data which are acquired each time are made to generate corresponding picture data, and all the generated picture data are converted into corresponding video data; the converted video data are sent to a preset destination address terminal to be saved so that specific personnel can search for or acquire the converted video data from the preset destination address terminal. By means of the browser fault message acquisition method and system, the fault message of the browser can be fed back to the specific personnel simply, accurately and effectively so that the specific personnel can quickly deal with a fault happening to the browser according to the fault message which is fed back, and normal use of the browser is recovered in time.

Description

technical field [0001] The invention relates to the field of intelligent terminal fault information acquisition, in particular to a browser fault information acquisition method and system. Background technique [0002] With the rapid development of smart terminals (for example, smart TVs), users have higher and higher requirements for TVs, and more and more business applications have been introduced by TV business system requirements, and the presentation of these business applications needs to be done through TVs. Loaded browsers, that is, more and more complex functions need to be supported by embedded browsers, such as HTML5 audio and video playback, 3D page display, Widget applications, multi-window display, network offline storage and other new services application. Under many new and complex business application requirements, due to the different coding abilities of business developers, problems may occur in the coding process, so that the browser will display or othe...

AI Technical Summary

Problems solved by technology

Under many new and complex business application requirements, due to the different coding abilities of business developers, problems may occur in the coding process, so that the browser will display or other abnormal functions during execution, causing users to Smart TV not working properly

[0003] The emergence of these problems requires testers to describe the phenomenon of the problem in detail on site, and then send it to the developer for resolution. However, many problems may change during the information transmission process, resulting in inaccurate information after reaching the developer. , or the description is vague, developers can’t understand, etc., which leads to frequent mistakes in the problem-solving process, and leads to delays and cumbersome problem-solving processes

[0004] At present, when the browser page display or other functions are abnormal, the testers will describe the phenomenon of the problem in detail, that is, record the location and characteristics of the phenomenon in words, but the text records are more complicated and a large number of Text is difficult for developers to capture the information they really need, and text descriptions vary from person to person, and the phenomenon of expression is not clear

Of course, it can also be described by the camera or photo-taking devices carried by the testers themselves, such as mobile phones, but these devices cannot be used in some occasions, and the resolution of these devices is relatively large, and the pictures or videos taken are very large. capacity, it takes a lot of space and time to transfer by copying files, and through these devices, people need to prepare corresponding transmission lines and storage space by themselves

[0005] The above methods of manually obtaining fault information cannot solve the problem in a timely, simple and accurate manner, which greatly affects the use of TV browsers by users

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