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Large-scale call center trunk circuit access system

A technology for call centers and trunk lines, applied in transmission systems, selection devices, electrical components, etc., can solve the problems of increased trunk access costs and lower utilization rates, and achieve simplified trunk access, reduced hardware investment costs, The effect of improving line utilization

Inactive Publication Date: 2013-08-28
CTRIP COMP TECH SHANGHAI
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, most of the construction of traditional call center voice platform is based on PBX (Personal Branch Exchange), and trunk access and traffic distribution are all designed around PBX, such as figure 1 However, with the continuous maturity of SIP (Session Initiation Protocol) technology, the large-scale call center environment is facing problems such as the increase of trunk access cost and the decrease of utilization rate brought by PBX as the core.

Method used

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  • Large-scale call center trunk circuit access system
  • Large-scale call center trunk circuit access system
  • Large-scale call center trunk circuit access system

Examples

Experimental program
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Embodiment Construction

[0015] The implementation mode that the present invention adopts is as follows:

[0016] refer to figure 2 A large-scale call center trunk line access system 100 provided by an embodiment of the present invention includes a Dialogic gateway 10 associated with the PSTN network through a TDM Trunk, and a session border controller 20 associated with the PSTN network through a SIP Trunk, and the Dialogic gateway 10 and the session border controller 20 are associated with an Avaya session manager 30 through the SIP Trunk, and the Avaya session manager 30 is then associated with three PBX servers through the SIP Trunk, i.e. PBX1, PBX2, and PBX3, wherein, as image 3 As shown, each PBX server can switch between the IP bus and the TDM bus and switch the accessed SIP Trunk from the IP bus to the TDM bus, and vice versa.

[0017] It should be noted that in the figure, the Dialogic gateway and the session border controller can exist alternatively, or exist together. It depends on diff...

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PUM

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Abstract

The invention relates to a large-scale call center trunk circuit access system which comprises a session manager and a PBX server, wherein the session manager and an SIP relay accessing which is interconnected with at least one trunk gateway trunk gateway and is parallelly accessed are routed, the PBX server is interconnected with the session manager in an SIP mode and provides exchange of an internal IP bus and a TDM bus for the SIP trunk accessing accessed from the session manager. The large-scale call center trunk circuit access system has the advantages of providing a system separated from a PBX and being capable of accessing a trunk circuit in the call center SIP front-end processor environment, wherein the accessing method has an important significance in simplifying call center trunk accessing, improving the circuit utilization ratio and reducing hardware invested costs.

Description

technical field [0001] The invention relates to a method for realizing trunk line access in a large-scale call center. Background technique [0002] With the continuous expansion of the call center scale, the demand for large-scale distributed and cross-regional call center platforms is becoming more and more obvious, and the trunk access requirements of each set of call center platforms are also increasing with the increase in traffic volume. At present, most of the construction of traditional call center voice platform is based on PBX (Personal Branch Exchange), and trunk access and traffic distribution are all designed around PBX, such as figure 1 However, with the continuous maturity of SIP (Session Initiation Protocol) technology, the large-scale call center environment is facing problems such as the increase of trunk access cost and the decrease of utilization rate brought by PBX as the core. Contents of the invention [0003] The purpose of the present invention is...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04Q3/00H04L29/06
Inventor 赵桦
Owner CTRIP COMP TECH SHANGHAI
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