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Guide and suggestion feedback consultation system of cellphone virtual intelligent queue

A technology of feedback and consultation system, applied in the field of queuing system, can solve problems such as single call and display device, difficult feedback and consultation, poor interactivity, etc., and achieve the effect of strong interaction, good feedback and consultation

Inactive Publication Date: 2013-08-28
户巍 +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] 1. It is necessary to print the queue number, which not only wastes resources, but also contains heavy metals that are harmful to the human body
[0004] 2. The call and display device is single, and customers need to be highly vigilant to confirm whether it is their turn
[0005] 3. Poor interaction, it is difficult to provide feedback and consultation

Method used

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  • Guide and suggestion feedback consultation system of cellphone virtual intelligent queue
  • Guide and suggestion feedback consultation system of cellphone virtual intelligent queue
  • Guide and suggestion feedback consultation system of cellphone virtual intelligent queue

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Embodiment Construction

[0021] In order to make it easy to understand the technical means, creative features, work flow, and use methods of the present invention to achieve the purpose and effect, the present invention will be further elaborated below.

[0022] A mobile phone virtualized intelligent queue guidance and opinion feedback consulting system, in the running state of the whole system, after the customer takes the mobile phone to the coverage area of ​​the wireless interactive network 10 on site, the terminal 9 of the customer's mobile phone guidance interactive program transmission system pushes it to the customer's mobile phone The customer mobile phone guide interaction program 11; or the customer actively uses the mobile Internet 14 or the broadband Internet 15 to download the interactive program for Internet queue guidance and feedback consultation interaction from the interactive server 16 to obtain the customer mobile phone guide interaction program 11; obtain the customer mobile phone ...

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PUM

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Abstract

The invention discloses a guide and suggestion feedback consultation system of cellphone virtual intelligent queue. In the operation state of a whole system, a queue number is sent to a client cellphone through a network and is pushed step by step to the client to guide the queuing flow of the whole business queue, thereby being more human friendly, and the queue number is a virtual queue serial number, thereby being more environment-friendly; the client is prompted to go to the calling window to handle the service in window display prompting, comprehensive display prompting, voice call, cellphone display and sounding manners, so that the client can reasonably arrange the spare time without worrying about missing the queue; and the guide and suggestion feedback consultation system disclosed by the invention is strong in interaction and is capable of providing good suggestion feedback and consultation to the client.

Description

technical field [0001] The invention relates to a queuing system, in particular to a mobile phone virtualization intelligent queue guidance and opinion feedback consulting system. Background technique [0002] In daily life and work, it is a common phenomenon to queue up for business at banks, hospitals and other outlets with a large flow of people. In response to this phenomenon, in business places, the queuing and calling system has been widely used, that is, after customers arrive at the business place, First go to the queuing machine to get a number, and the bank staff will call the number according to the order of the number and handle it in turn. Although this queuing and calling system has solved the orderliness and comfort of customers queuing, it still has the following problems: [0003] 1. It is necessary to print the queue number, which not only wastes resources, but also contains heavy metals that are harmful to the human body. [0004] 2. The call and display...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07C11/00H04L29/08
Inventor 户巍李畅周文华
Owner 户巍
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