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Off-line checking method of massive voice recording file

A technology for recording files and searching algorithms, which is applied in the fields of instruments, calculations, and electrical digital data processing, etc. It can solve the problems that the algorithms are not applicable, achieve the effects of reducing time complexity, avoiding backtracking operations, and improving search efficiency

Inactive Publication Date: 2013-02-06
PCI TECH GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In the face of tens of millions of recording files, this type of algorithm is not suitable, and a new algorithm is needed to meet the search needs of tens of millions of recording files

Method used

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  • Off-line checking method of massive voice recording file

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Embodiment Construction

[0012] The implementation scenario of this patent is that the user initiates a call and passes through the core CTI platform; the core CTI platform saves the relevant attribute information and call information of the recording file in the recording file name according to the recording configuration items; without using a database, the agent framework The platform obtains relevant recording file information according to the recording retrieval conditions.

[0013] The implementation process is:

[0014] 1. The core CIT platform triggers recording events based on user call information.

[0015] 2. The core CIT platform generates configuration items $Year|$Month|$Date| / I|$BillRefID|_|$Caller|_|$Called|_|$UserTelNum|_|$EnterpriseID|_A|$ according to the recording file name AgentID|_|$Time|_|$ID, flexibly generate and save the corresponding recording file name.

[0016] 3. The agent framework platform uses the KMP string search algorithm to retrieve the recording file name according to th...

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Abstract

The invention provides an efficient voice file checking method which is based on a complete voice file name generating mechanism and realized through a rapid character string checking algorithm under a business scenario that a databank is not used, and the application of the off-line checking method of the voice recording file in a calling center field. The method is characterized in that the name of the voice recording file is used as a source character string, different search conditions are combined into an objective character string, and thus the efficiency in checking the corresponding voice recording file is improved through a specific KMP (Klite Mega Codec Pack) character string checking algorithm. The method aims at solving the problem of checking and positioning massive voice recording files in an off-line mode.

Description

Technical field [0001] The invention belongs to the technical field of call centers, and in particular relates to an offline search of massive recording files, and the application of the method in the offline search service of recording files in a call center. Background technique [0002] The number of seats in all large and medium-sized call centers in China is in thousands, and the recording files generated every day are even in tens of thousands; in business scenarios that do not use a database, the agent framework platform often needs to perform a large number of recording files. Find location. [0003] Common algorithms are: [0004] Under normal circumstances, the string search algorithm is completed by the strstr() function of the standard library; to find a substring of length m from a string of length n, the worst time complexity of this function is 0 (n*m); It can be seen that as the length of the substring m increases, the time complexity of the strstr() function also d...

Claims

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Application Information

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IPC IPC(8): G06F17/30
Inventor 卜瑞邓从健宁学军
Owner PCI TECH GRP CO LTD
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