A communication processing method and an intelligent responding platform

Abstract

The invention provides a communication processing method and an intelligent responding platform, the method is used for the intelligent responding platform capable of providing an intelligent business, comprising steps that, the intelligent responding platform receives the call transferred by an exchanger to which the called terminal belongs; the intelligent responding platform transmits a menu to the called terminal, and a plurality of options are recorded in the menu; different options correspond to different and prestored warning tones; the intelligent responding platform receives selected option of the called subscriber according to the menu, and the selected option is returned by the called terminal; the intelligent responding platform selects the warning tone corresponding to the option selected by the called subscriber from the prestored warning tones; the intelligent responding platform plays the warning tone to the calling terminal through the communication network, and informs the calling subscriber of the calling rejection reason of the called subscriber through the warning tone. The communication processing method and the intelligent responding platform enable the called subscriber to timely inform the calling subscriber of the reason of calling rejection in certain specific occasions, satisfy the needs of the subscribers, and improve the subscriber experience.

Description

technical field [0001] The invention relates to communication technology, in particular to a communication processing method and an intelligent response platform. Background technique [0002] Mobile communication terminals have entered the lives of ordinary people and become an indispensable part of ordinary people's lives. [0003] The mobile communication terminal enables the user to make calls anytime and anywhere by using the mobile communication network, which greatly facilitates the communication needs of the user. [0004] However, the inventor found in the process of implementing the embodiment of the present invention that the mobile communication method in the prior art has at least the following disadvantages: [0005] When the user is on some special occasions, such as driving, if the other party calls the user, it is very dangerous if the user answers the call at this time, and traffic accidents are likely to occur, but if the user does not answer, it will cau...

AI Technical Summary

Problems solved by technology

[0005] When the user is on some special occasions, such as driving, if the other party calls the user, it is very dangerous if the user answers the call at this time, and traffic accidents are likely to occur, but if the user does not answer, it will cause the calling user to continue calling, which is a waste of time. limited communication resources

[0006] The current mobile secretary and other services can partially solve the above problems, but the caller can only know that the called party has something to do and cannot answer the call through the service of the mobile secretary. Most of the users reply uniformly, lacking flexibility

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