Broadband Service Guarantee Support System

Abstract

The invention discloses a broadband service guarantee support system. The broadband service guarantee and support system at least comprises a test ready module, a test work order module, a test execution module, a fault diagnosis module, an operation processing module and a query statistic module, wherein the test ready module comprises a test requirement management module, a test index management module, a test instruction management module, a test resource management module, a test route management module, a test scheme management module, a test configuration module and a test task module; the test work order module comprises a work order receiving module, a work order analyzing module, a work order execution module, a work order receipting module and a work order completion module; andthe test execution module comprises an automatic test module, a manual test module, a test report module and a test early-warning module. According to the broadband service guarantee and support system disclosed by the invention, an overall system function submodule is designed, the overall guarantee support of broadband services is realized, relative problems of broadband can be accurately solved, and the broadband services can be effectively supported.

Description

technical field [0001] The invention relates to a broadband service guarantee support system. Background technique [0002] With the continuous development and deepening of the Internet era, Internet users have higher and higher requirements for broadband network bandwidth. Although the current work of optical fiber and copper retreat has been carried out and is in full swing, it is planned to completely use optical fiber cables in the short term. It is not realistic to implement FTTH access instead of copper cables. Most broadband customers still access the Internet through FTTB, FTTN or full copper cables. Due to the characteristics of copper cables for signal transmission, the higher the transmission rate, the higher the line quality requirements. In order to meet the high bandwidth requirements of customers without affecting customer perception, it is necessary to accurately grasp the stable and reachable lines before sales. Speed, obtain user perception through the net...

AI Technical Summary

Problems solved by technology

[0004] The purpose of the present invention is to solve the deficiencies of the existing broadband service guarantee support system, provide a new type of broadband service guarantee support system, and overcome the inability of the traditional guarantee system to accurately grasp the broadband service experience of customers and the insufficient grasp of the broadband access capabilities of the entire network Accurate, cannot accurately and timely discover and locate problems in the line, cannot effectively support broadband capability demonstration, cannot effectively support broadband service activation test, cannot effectively support access network maintenance, cannot effectively support line improvement and network planning and construction, cannot effectively support Disadvantages such as targeted marketing and inability to effectively support customer broadband network quality portraits

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