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Enhanced call tracing

A message and standard technology, applied in the field of communication, can solve the problems of occupying call tracking resources and call recording resources, etc.

Active Publication Date: 2011-03-30
AVAYA INC
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The problem with using these traditional mechanisms in a SIP environment is that these simple filtering criteria may trigger call tracing for relatively unimportant or unwanted SIP messages, thereby unnecessarily tying up call tracing and call recording resources

Method used

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Embodiment Construction

[0031]The present invention will be described below in conjunction with an exemplary communication system. While the present invention is well suited for use in conjunction with systems utilizing, for example, server(s) and / or database(s), the present invention is not limited to use in conjunction with any particular type of communication system or configuration of system elements. Those skilled in the art will recognize that the disclosed techniques may be used in any communication application where it is desired to track calls or invoke similar applications.

[0032] The exemplary systems and methods of the present invention will also be described in relation to analysis software, modules, and associated analysis hardware. However, to avoid unnecessarily obscuring the present invention, the following description omits well-known structures, components, and devices, which may be shown in block diagram form, are well known or otherwise summarized.

[0033] For purposes of exp...

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Abstract

The invention provides enhanced call tracing. Methods, devices, and systems are provided for employing an efficient call tracing algorithm. Messages may be filtered according to an initial filter criteria, then messages that meet the initial filter criteria are analyzed to develop a secondary filter criteria. The first and / or second filter criteria can then be applied to subsequently transmitted messages for a predetermined amount of time, most likely relating to the length of the call which met the first filter criteria.

Description

technical field [0001] The present invention relates generally to communications, and more particularly to call tracing. Background technique [0002] Session Initiation Protocol (Session Initiation Protocol, SIP) is an open signaling protocol used to establish various real-time communication sessions. Examples of the types of communication sessions that can be established using SIP include voice, video, and / or instant messaging. These communication sessions may take place on any type of communication device, such as a personal computer, laptop, personal digital assistant. A key feature of SIP is its ability to use an end user's Address of Record (AOR) as a single unified public address for all communications. Thus, in the world of SIP enhanced communications, a user's AOR becomes his single address that links that user to all communication devices associated with that user. With this AOR, a caller can reach any of the user's communication devices, also called User Agent ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L12/24H04L29/06
CPCH04L63/06H04L29/0634H04M7/006H04L63/30H04M3/2281H04L65/1076
Inventor 史蒂夫·贝克库特·哈瑟洛特
Owner AVAYA INC
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