Method for processing value added service instruction and service management platform equipment

Abstract

The invention discloses a method for processing a value added service instruction and service management platform equipment. The method comprises the following steps: when judging that a service request instruction is not a standard service request instruction supported by a service management platform after the service management platform receives the service request instruction transmitted by a user, calculating the matching degree of various standard service request instructions supported by the service management platform with the service request instruction; and informing the user of the standard service request instruction the matching degree of which exceeds a preset threshold and service product information corresponding to the standard service request instruction. The invention can analyze and process an unidentified construction input by the user by adopting an intelligent judgment mode, judge a real intension of the user, give a friendly and effective prompt to the user and guide the user to correctly use the value added service products, thereby improving the user experience.

Description

Technical field [0001] The invention relates to the field of mobile value-added services in mobile communication technology, and in particular to a method and service management platform equipment for processing value-added service instructions. Background technique [0002] With the continuous development of mobile communication technology and the gradual increase in the penetration rate of mobile phones, various value-added messaging services related to mobile phones (such as SMS or MMS services) have also developed rapidly. At the same time, people have put forward higher requirements for the ease of use of value-added service products. In actual use, before using a certain value-added service product, a user generally needs to send a message for on-demand or order. The content of the message sent by the user represents the on-demand or order instruction of the corresponding product. The business management platform matches the corresponding product according to this instructi...

AI Technical Summary

Problems solved by technology

In actual use, before users use a value-added service product, they generally need to send a message to order or order. The content of the message sent by the user represents the order or order instruction of the corresponding product. The service management platform matches the corresponding product according to this instruction and Perform authentication processing. If the instruction sent is incorrect due to user negligence or other reasons, the business management platform will treat it as an authentication error because it cannot match the product correctly, and simply reply to the on-demand or order failure prompt message, for example Prompts such as "Your VOD request failed", "Your order request failed", etc., such prompts cannot correctly guide users to use value-added service products, and are not friendly enough, which reduces user experience

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