Electronic queuing machine system for setting temporary queuing zone and implementing method thereof

Abstract

The invention discloses an electronic queuing machine system for setting temporary queuing zones and an implementing method thereof. The system does not call falling-behind people who take the number so as to avoid time waste as well as shorten time for waiting a customer to arrive after a shop assistant calls. The system divides a business hall into three functional zones for customers, wherein the first zone is a waiting zone, the second zone is a temporary queuing zone, and the third zone is a business transaction zone. The implementing method comprises the following workflow: after the system is started, a customer takes a number to enter the waiting zone and then enters the temporary queuing zone according to the system calling prompt; the entry of the temporary queuing zone is provided with a number scanning and distinguishing device; when a customer enters, number paper is firstly scanned to ensure that the system confirms that the customer does not fall behind and the system calls the customer number; finally, the system calls the number from the temporary queuing zone in sequence to transact business and simultaneously calls a new number to supplement the temporary queuing zone; if people in the temporary queuing zone fall behind, the system skips to directly call the customer of the next number to transact business.

Description

Technical field [0001] The invention relates to the field of electronic queuing machines, in particular to a queuing machine system and method provided with a temporary queuing area. Background technique [0002] At present, the known electronic queuing machine system is that after the customer takes the number from the queuing machine, he first waits for the system call number in the waiting area, and then goes to the corresponding business window to handle the business when his number is called. Compared with manual queuing, the current electronic queuing machine system is not efficient. There are two main reasons: one is that the current electronic queuing machine system cannot predict the number of the left behind in advance, and it will waste time by calling repeatedly; The distance directly to the business processing area varies, and the longer the distance is likely to increase the waiting time of the salesperson. Manually queuing for a long time can easily cause cus...

AI Technical Summary

Problems solved by technology

[0003] In order to overcome the problem of low efficiency of the current electronic queuing machine system, the present invention provides a queuing method, which combines the advantages of manual queuing, sets up a temporary queuing area, and enables the system to determine in advance the number of people left behind in the temporary queuing area, and the system Skip the laggards directly when calling the number to handle business, reducing unnecessary waste of time; the temporary queuing area is close to the business processing area, reducing the time for salespersons to wait for customers to arrive after calling

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