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A method for guaranteeing service change continuity

A continuous and value-added service technology, applied in the direction of radio/inductive link selection arrangement, selection device, etc., can solve the problems of uncontrollable user addition/cancellation, users cannot enjoy value-added services, and corresponding inconsistencies, so as to improve the accuracy of customer service performance, improve customer satisfaction, and reduce the pressure of interface work orders

Active Publication Date: 2008-08-06
CHINA MOBILE GROUP SICHUAN
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Problems solved by technology

[0002] With the continuous development of the business of communication enterprises, the types of value-added services and communication business products continue to increase, and the demand of customers for differentiated services and service changes is increasing. Neither security management nor customer service management can meet the requirements of customers, due to the inconsistency between the value-added service of new user communication business and the correspondence of communication business products, the inability to control the value-added service of user addition / cancellation of product restrictions, and the inability to adjust user value-added service according to product differences before and after etc., there will be problems such as users cannot enjoy the value-added services corresponding to the product, users have paid for value-added services but cannot enjoy services, users have not paid for value-added services but have enjoyed services, etc. Therefore, a method that can ensure the continuity of service changes is needed

Method used

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  • A method for guaranteeing service change continuity
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  • A method for guaranteeing service change continuity

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Embodiment Construction

[0020] A method to ensure the continuity of service changes. When users apply for account opening, special service changes, and tariff changes, the legality of the customer value-added service and communication service product relationship management system is verified. When the user's application is legal, the user is allowed to change the corresponding The customer's value-added service package information is prohibited when the user's application is illegal.

[0021] The communication service products include GSM, M-Zone, Shenzhouxing and so on.

[0022] The operation process when the user applies for opening an account: first, the user sends an account opening request, selects a communication service product, and obtains the value-added service corresponding to the product. Carry out verification, and when the activation status of the value-added service selected is not legal, it will automatically return to the status that the value-added service corresponding to the obta...

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Abstract

The invention discloses a method for ensuring the continuity in service change. The method is characterized in that: when a user applies for opening an account, special service change and tariff change, legitimacy verification of the application is carried out through a customer value-added service and communication service product relation management system; when the user application is legitimate, the user is allowed to change the corresponding value-added service packet data of a customer; when the user application is illegitimate, the user is forbidden. Through comparing the relation between a user change product and value-added service, the method ensures that customer communication service maintains continuous service relation with a use product before and after change, and realizes safe and effective safety management and customer service management of operating revenue capital in the communication industry; therefore, the method is particularly suitable to be used in customer service management of a communication enterprise.

Description

technical field [0001] The invention relates to the fields of communication, communication industry revenue fund security management and customer service management, in particular to a method for ensuring service change continuity. Background technique [0002] With the continuous development of the business of communication enterprises, the types of value-added services and communication business products continue to increase, and the demand of customers for differentiated services and service changes is increasing. Neither security management nor customer service management can meet the requirements of customers, due to the inconsistency between the value-added service of new user communication business and the correspondence of communication business products, the inability to control the value-added service of user addition / cancellation of product restrictions, and the inability to adjust user value-added service according to product differences before and after etc., th...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04Q7/22H04Q7/38H04W12/06
Inventor 曾健庞琳刘三苏陈伟
Owner CHINA MOBILE GROUP SICHUAN
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