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Service operation support standby system

An operation support system and operation support technology, applied in subscriber special services, safety devices, electrical components, etc., can solve problems such as long time, long process, and unfavorable customer satisfaction, so as to reduce process and time, improve efficiency, and improve The effect of customer satisfaction

Inactive Publication Date: 2008-04-09
CHINA MOBILE GRP GUANGDONG CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

At present, when the BOSS system fails, the functions performed by the BOSS system need to be dispatched by the front desk operator to the background, then to the CSSA office for inspection, and finally to the network maintenance center for processing. In this way, multiple departments are involved in the middle, and the process is long. Long time and low efficiency are not conducive to the improvement of customer satisfaction

Method used

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Embodiment Construction

[0011] In order to make the objectives, technical solutions and advantages of the present invention clearer, the present invention will be further described in detail below in conjunction with the accompanying drawings.

[0012] Figure 1 is a schematic structural composition diagram of an embodiment of the business operation support backup system of the present invention; as shown in Figure 1, the business operation support backup system of this embodiment includes a client business support platform 1, an interface machine unit 2, and an operation support The system server 3 and the storage unit 4, in which,

[0013] The client service support platform 1 is used to receive operation commands for user authority management, and receive business processing operation commands input by users, and receive operation commands for querying all operations of the user and configuration information of the user, and receiving Operation command for batch processing of user's business request. F...

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PUM

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Abstract

The inventive embodiment discloses a business operation support and backup system, which includes a client side business support platform, used to receive operation orders of authority management on users, business dealing operation orders input by users, operation orders requiring user's all operations and user's configuration information, and operation orders of batch processing on user's business request; an operation support system server, used to respond to all operation orders sent by the client side business support platform; and an interface message processor unit, connected with the client side business support platform and the operation support system server respectively, used to transmit the interactive information between the client side business support platform and the operation support system server. The adoption of the invention has the advantages of task completion procedure and time decrease, efficiency improvement and great client's satisfaction promotion.

Description

Technical field [0001] The invention relates to the field of communication operations, in particular to a business operation support backup system. Background technique [0002] As we all know, the Business Operation Surporting System (BOSS) is the main support system for front-end business operations. At present, when the BOSS system fails, the functions performed by the BOSS system need to be dispatched by the front desk operator to the background, then to the CSSA room for inspection, and finally to the network maintenance center for processing. In this way, multiple departments are involved, and the process is long. Long time and low efficiency are not conducive to the improvement of customer satisfaction. Summary of the invention [0003] The technical problem to be solved by the embodiments of the present invention is to provide a business operation support backup system, which can replace the work of the business operation support system, reduces the task completion proce...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04Q7/22H04Q7/34H04M3/42H04W24/02H04W24/04H04W88/18
Inventor 麦晓念夏玉青曹亢邓雄雷林珊
Owner CHINA MOBILE GRP GUANGDONG CO LTD
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