A queue numbering method and its queue numbering device

Abstract

The invention relates to a lineup calling method for the solution of calling service. Through customer lineup status, it marks the customer in line on site with arrived, and those in line through message, call or network as long distance, with the location of the customer in the line to decide their sequence. Those marked in long distance can be changed into arrived through on site keyboard, touch screen, mouse or message and call, and the arrived customer can also change its line up status as long distance to keep their position in the line. Seats terminal only calls for those at the front of the line and marked as arrived. It allows the overall planning of customers to shorten the waiting and avoiding the commotion at the field.

Description

technical field [0001] The present invention relates to a data processing method and its equipment, more precisely to a queuing and calling device and a queuing and calling method for the queuing and calling device, which is used for the queuing and calling device to process customers' remote and on-site queuing and calling . Background technique [0002] At present, queuing and number calling equipment are widely used in many public places, such as banks, hospitals, taxation, and civil affairs departments. The application of queuing and number calling equipment enables customers to sit and wait for the number to be called instead of standing in line, thus greatly facilitating customers and improving service quality. [0003] However, most of the existing queuing and calling machines adopt the mode of first getting the number on the spot and then waiting for the number to be called. This mode has the following disadvantages: first, customers who want to get service as soon...

AI Technical Summary

Problems solved by technology

[0007] Specifically, the queuing and calling method and the queuing and calling equipment provided by the present invention should be able to solve the following problems: 1) the customer cannot independently control the queuing time, and the customer must arrive at the scene to queue early if he wants to get the service as soon as possible, so it is easy to waste time, The efficiency is low; 2) Customers cannot leave the scene temporarily after starting to line up. If they leave temporarily for something, they must queue up again later. There are a lot of forms and communication with consultants. If the customer takes the number first and then fills in the form, it will often happen that the customer has not completed the form when the agent calls the number. Not only the customer is anxious, but also the waiting time of the agent is wasted; 4) Because the customer must go to the scene to participate Queuing, if there are too many customers, it will easily cause crowding on the site; 5) In some occasions, customers need two services to line up in two teams. If the customer takes two queue numbers, it is possible to call the second queue number, the first A service has not been completed, so the second queue number is wasted, and the time for the agent to call the number is also wasted

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