Universal process method for mapping the critical performance index to the critical quality index

Abstract

A general processing method for mapping the key property index KPI to the key quality index KQI is disclosed which improve the hierarchical structure of TMP key index: the product KQI is boiled down to a index which is converged by all KQI, every KQI is converged by several network KPI, every network KPI is converged by several bottom indexes with the same and / or different bottom; following said steps the bottom network KPI is converged into top service KQI: (1) sets the mapping flow: sets the flow and the relative parameters that maps the bottom network system KPI into the top service KQI; (2) property measuring and calculating: calculates the KQI value of top service according to the real physical measuring value and formula of bottom network system. The method can compensate for the disadvantages that TMP present method can not converges the index with different dimension and different physical means, it can reflect the running state of whole business or network system just need to extract little meaning indexes, and especial fit for the development of 3G business and network management.

Description

technical field [0001] The invention relates to a general processing method for mapping a key performance indicator KPI to a key quality indicator KQI, and belongs to the technical field of network services, in particular to the technical field of telecommunication network services. Background technique [0002] With the popularization of 3G technology, more and more new telecommunications and network services have emerged along with new technologies. These new services pay more attention to user experience and service providers' ability to quickly respond to problems. Because there is no ready-made quantitative evaluation index for new business to evaluate its service quality QoS (Quality of Service), and the traditional network QoS cannot directly and accurately reflect the operation status of the business. There is no clear mapping relationship between good and bad operation quality, and there are quite a number of these indicators, it is difficult to intuitively judge th...

AI Technical Summary

Problems solved by technology

Because there is no ready-made quantitative evaluation index for new business to evaluate its service quality QoS (Quality of Service), and the traditional network QoS cannot directly and accurately reflect the operation status of the business. There is no clear mapping relationship between good and bad operation quality, and there are quite a number of these indicators, it is difficult to intuitively judge the operating status of the system through indicators

[0003] The World Telecom Management Forum (TMF) proposed two new concepts: Key Performance Indicator KPI (KeyPerformance Indicator) and Key Quality Indicator KQI (Key Quality Indicator), and gave a mapping algorithm related to them, but this algorithm has defects : Indexes with different dimensions and different physical meanings cannot be aggregated and analyzed, and this defect greatly limits their scope of application

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