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Method and apparatus for exploiting human feedback in an intelligent automated assistant

a technology of intelligent automation and human feedback, applied in the field of intelligent systems, can solve the problem that building a fully automated, intelligent conversational assistant system is nearly impossible using existing methods

Active Publication Date: 2012-07-05
HEWLETT PACKARD DEV CO LP +2
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

Building a fully automated, intelligent conversational assistant system is nearly impossible using existing methods.

Method used

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  • Method and apparatus for exploiting human feedback in an intelligent automated assistant
  • Method and apparatus for exploiting human feedback in an intelligent automated assistant
  • Method and apparatus for exploiting human feedback in an intelligent automated assistant

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Embodiment Construction

[0014]The present invention relates to a method and apparatus for exploiting human feedback in an intelligent automated assistant. Embodiments of the invention provide an “organic” intelligent assistant system in which the behavior of the system components evolves in response to feedback received from the user and / or from “wizards.” Wizards are given access to the internal decisions that are made by the assistant system, which contribute to the system's final output. This provides the system with more targeted feedback and greatly improves the final output.

[0015]FIG. 1 is a schematic diagram illustrating one embodiment of an intelligent automated assistant system 100, according to the present invention. The system 100 may be incorporated, for example, in a consumer computing device such as a desktop computer, a laptop computer, a cellular telephone, a smart phone, a personal digital assistant, a navigation device, a gaming device, a set top box, or the like. Alternatively, the syste...

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Abstract

The present invention relates to a method and apparatus for exploiting human feedback in an intelligent automated assistant. One embodiment of a method for conducting an interaction with a human user includes inferring an intent from data entered by the human user, formulating a response in accordance with the intent, receiving feedback from a human advisor in response to at least one of the inferring and the formulating, wherein the human advisor is a person other than the human user, and adapting at least one model used in at least one of the inferring and the formulating, wherein the adapting is based on the feedback.

Description

CROSS REFERENCE TO RELATED APPLICATIONS[0001]This application claims the benefit of U.S. Provisional Patent Application Ser. No. 61 / 275,781, filed Sep. 2, 2009, which is herein incorporated by reference in its entirety.FIELD OF THE INVENTION[0002]The present invention relates generally to intelligent systems, and relates more particularly to techniques by which the behavior of an intelligent system may evolve based on human feedback.BACKGROUND OF THE DISCLOSURE[0003]Intelligent automated assistant systems that perform functions in response to user requests are common in many contexts. Such systems may be used, for example, in navigation systems and customer service applications. Building a fully automated, intelligent conversational assistant system is nearly impossible using existing methods. Such systems have, however, improved significantly over the last decade due to automated learning methods.[0004]Automated learning methods typically require some kind of feedback (or manually ...

Claims

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Application Information

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IPC IPC(8): G06N5/04G06N20/00
CPCG06F9/4446G06F9/453G06N20/00G06N7/01G06N5/022G06N5/04
Inventor TUR, GOKHANFRANCO, HORACIO E.MARK, WILLIAM S.WINARSKY, NORMAN D,PEINTNER, BARTWOLVERTON, MICHAEL J.YORKE-SMITH, NEIL
Owner HEWLETT PACKARD DEV CO LP
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