Consolidated voicemail platform

a voicemail platform and voicemail technology, applied in the field of voicemail technology, can solve the problems of lack of security and accountability features of the current voicemail system, lack of security and accountability features of the secure facility, and insufficient staff to transcribe the phone messages in many facilities

Inactive Publication Date: 2011-12-29
TELMATE
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Contemporary voicemail systems, however, lack certain additional security and accountability features required in secure facilities such as, e.g., government detention and treatment locations and other similar institutions.
Even VoIP based systems do not provide many of the features required for secure facilities.
Many facilities do not have sufficient staff to transcribe the phone messages, or do not allow the staff to do so for security reasons.
All mail must be opened, reviewed, screened for toxins, and delivered—a slow, unreliable, labor-intensive and expensive process.
It is also difficult to archive and index this information for investigators.

Method used

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  • Consolidated voicemail platform
  • Consolidated voicemail platform
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Examples

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Embodiment Construction

[0014]Embodiments described herein address the problems with current voicemail systems for secure facilities such as prisons or other government detention centers. The described embodiments provide a customized and consolidated voicemail platform for inmate telephones that extends traditional voicemail with the features required by secure facilities. Among other things, the described embodiments provide for the recording and archiving of all messages, and the review of recorded messages for investigation purposes.

[0015]Embodiments may be implemented using computer hardware or software, or a combination of both. Computer software implementing features of the embodiments may be stored as instructions on a tangible computer readable medium. References to the “system” or “platform” describe specific embodiments and do not limit the scope of the claimed invention.

[0016]Though embodiments are described with reference to facilities such as prisons or detention facilities, the embodiments d...

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PUM

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Abstract

A voicemail system for providing voicemail services to a secure facility. An embodiment of the voicemail system includes an internet router provided at a facility for communicating with a call processing center that is located outside the facility. A database at the call processing center stores voicemail messages, a call interface receives and stores voicemail messages for residents of the facility, a resident interface provides a plurality of residents of the facility with access to the stored voicemail messages via a telephone located at the facility, and a web server provides a plurality of authorized users access to the stored voicemail messages via a website.

Description

FIELD OF THE INVENTION[0001]Embodiments described herein relate generally to voicemail technology, and more specifically to providing a consolidated voicemail system on a centralized call platform for a secure facility.BACKGROUND OF THE INVENTION[0002]Voicemail systems are used to store and retrieve voice messages, such as telephone voice messages. Developed initially for large corporations, voicemail technology has since expanded to small businesses and individual cellular and residential subscribers. Voicemail systems may be large centralized systems that mange a high volume of telephone messages for a business, or may be smaller systems, such as an answering machine in a home or a voice mailbox accessible by a cellular telephone subscriber.[0003]More recently, large volume corporate voicemail has been significantly improved by the introduction of voice over IP (VoIP) technology, which implemented a standard for transmitting voice over the Internet. VoIP technology enables central...

Claims

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Application Information

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IPC IPC(8): H04L12/66
CPCH04L12/66H04M3/2281H04M3/533
Inventor TORGERSRUD, RICHARDO'NEIL, KEVIN
Owner TELMATE
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