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Converged communication intelligent scheduling system

An intelligent dispatching and integrated communication technology, applied in the field of communication, can solve the problems of low emergency command efficiency, the inability of the large-screen command center to reversely control the intelligent dispatching console, and the weak linkage between the large screen and the user terminal, so as to achieve convenient use and perception. , the effect of improving work efficiency

Active Publication Date: 2021-03-30
TROY INFORMATION TECHNOLOGY CO LTD
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AI Technical Summary

Problems solved by technology

[0005] The large-screen command center of the existing integrated communication intelligent dispatching system cannot reversely control the intelligent dispatching platform, and the linkage between the large-screen and the user terminal is not strong, and it is impossible to realize video, audio, SMS and other signals between the large-screen command center and the user terminal High-speed real-time transmission, the efficiency of emergency command is low

Method used

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  • Converged communication intelligent scheduling system
  • Converged communication intelligent scheduling system
  • Converged communication intelligent scheduling system

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Embodiment Construction

[0019] In order to have a clearer understanding of the technical features, purposes and effects of the present invention, the specific implementation manners of the present invention will now be described with reference to the accompanying drawings.

[0020] In this example, if figure 1 As shown, a converged communication intelligent dispatching system includes: an intelligent dispatching station, which is used to receive user terminal feedback and push information for analysis and processing, and upload the analysis and processing results to the large-screen control terminal for display;

[0021] The large-screen control terminal is used to display the analysis results uploaded by the intelligent dispatcher, and issue an instruction set to control the matching and fusion communication between the intelligent dispatcher and the user terminal;

[0022] The user terminal is used to feed back and push information to the intelligent dispatching station, and initiate video calls an...

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Abstract

The invention discloses a converged communication intelligent scheduling system, which comprises an intelligent scheduling station used for receiving information fed back and pushed by a user terminalfor analysis and processing, and uploading an analysis and processing result to a large-screen control terminal for display; a large-screen control terminal, which is used for displaying the analysisresult uploaded by the intelligent dispatching desk and issuing an instruction set to control the intelligent dispatching desk to perform matching fusion communication with the user terminal; and a user terminal that is used for feeding back and pushing information to the intelligent dispatching desk and initiating video call and voice call requests to realize linkage with the large-screen control terminal so as to realize on-site command. Through the converged communication Web large-screen program terminal, a manufacturer intelligent dispatching desk can be reversely controlled, great convenience is brought to use perception of an operator, meanwhile, a service system and converged communication hardware equipment are effectively linked, and the working efficiency of emergency command is improved.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to an intelligent dispatching system for integrated communication. Background technique [0002] Converged Communications (RCS) encompasses many types of communication systems or modes, including unified messaging, collaboration, and interactive systems, real-time and near-real-time communication and transaction requests, etc. [0003] From the perspective of the communication business of the enterprise organization, it mainly includes two aspects: one is the communication between the internal personnel of the enterprise, which mainly aims at effective collaborative work; It exists in the form of the enterprise and closely cooperates with the enterprise's CRM (customer relationship management) system, so that the enterprise can maximize customer satisfaction and loyalty, thereby bringing more business opportunities to the enterprise. Whether it is the internal communication ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/06H04L29/08
CPCH04L65/1066H04L67/025H04L67/55
Inventor 王勇周正斌钟凯王波覃进千陈磊
Owner TROY INFORMATION TECHNOLOGY CO LTD
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