Power customer service demand analysis method and device
A demand analysis and customer service technology, applied in the field of power customer service demand analysis, can solve the problems of increasing complaints in the company's business hall, low efficiency of service demand analysis, and inability to accurately capture customer needs, etc.
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[0024]In order to make the objectives, technical solutions, and advantages of the embodiments of the present invention clearer, the following describes the embodiments of the present invention in further detail with reference to the accompanying drawings. Here, the exemplary embodiments of the present invention and the description thereof are used to explain the present invention, but not as a limitation to the present invention.
[0025]As mentioned above, under the traditional power supply service model, the company’s customer service mainly revolves around the power sales business, and the power supply business hall lacks a unified management method. The daily operation of the business hall still stays on the traditional service mode. In 2017, cumulative There were 402 complaints from power business offices, and the contradiction between State Grid Corporation's "three-type and one-ization" transformation, the construction of smart grids, and the satisfaction of power customer servi...
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