Equipment fault identification method and system

Abstract

The invention relates to an equipment fault identification method and system. The method comprises the following steps: acquiring an abnormal sound signal of a target device; determining a target sound signal corresponding to the abnormal sound signal; determining target semantic information corresponding to the target sound signal; and determining fault information of the target device accordingto the target semantic information. By means of the method in the embodiment, when the target device at each position breaks down, fault information can be obtained through judgment without the need for maintenance personnel to go to the site for fault diagnosis; compared with a fault elimination method in the prior art, the situation that maintenance personnel cannot accurately know fault information due to the fact that unprofessional fault condition description is carried out by the maintenance personnel can be avoided; accurate fault information is obtained after the abnormal sound signalsare analyzed, so that the later maintenance efficiency can be improved, the maintenance period is shortened, and the user experience is improved.

Description

technical field [0001] The present application relates to the technical field of intelligent detection, in particular to a method and system for identifying equipment faults. Background technique [0002] With the maturity of the Internet of Things and artificial intelligence technology, the rapid development of smart homes, more and more smart settings are connected to the cloud, and there are more and more reasons for equipment failures. Hardware abnormalities, software abnormalities, or network abnormalities may cause the device to fail to operate normally, and ordinary users have no way to deal with the multiple abnormal causes, and often only solve the abnormalities through customer service feedback or warranty. [0003] In the process of customer service feedback, users are often unable to accurately explain the abnormal characteristics of the fault, and only describe the fault such as "my device cannot be used". However, the above feedback cannot assist customer servi...

AI Technical Summary

Problems solved by technology

Hardware abnormalities, software abnormalities, or network abnormalities may cause the device to fail to operate normally, and ordinary users have no way to deal with multiple abnormal causes, and often only solve the abnormalities through customer service feedback or warranty

[0003] In the process of customer service feedback, users are often unable to accurately explain the abnormal characteristics of the fault, and only describe the fault such as "my device cannot be used". However, the above feedback cannot assist customer service in troubleshooting problems, resulting in very high communication costs. Simple little problems are difficult to solve

For the warranty channel, send the device back to the manufacturer for repair or let the repairer come to solve it. Sometimes a small problem requires a long cycle time to deal with, which will cause poor user experience.

[0004] Aiming at many technical problems existing in related technologies, effective solutions have not yet been provided

Images