Consultation service method and management system thereof

A technology for consulting services and customers, applied in the field of consulting services, can solve problems such as misjudgment, affecting customers' desire to purchase products and services of enterprises, and customers' resentment against enterprises, so as to achieve the effect of increasing the order rate

Pending Publication Date: 2021-01-01
XIAOGAN TIANCHUANG INFORMATION TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0003] Nowadays, when customer service personnel make recommendations to customers, they generally adopt the method of manual judgment. However, this method is prone to misjudgment, especially for some custom...

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  • Consultation service method and management system thereof
  • Consultation service method and management system thereof

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Embodiment Construction

[0016] Specific embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings. It should be understood that the specific embodiments described here are only used to illustrate and explain the present invention, and are not intended to limit the present invention.

[0017] In the description of the present application, the terms "first" and "second" are used for descriptive purposes only, and cannot be understood as indicating relative importance, or implicitly indicating the quantity of indicated technical features. Therefore, unless otherwise specified, the features defined as "first" and "second" may explicitly or implicitly include one or more of these features; "plurality" means two or more. The term "comprising" and any variations thereof mean non-exclusive inclusion, possible presence or addition of one or more other features, integers, steps, operations, units, components and / or combinations thereof.

[0018] Also,...

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Abstract

The invention relates to the technical field of consultation service, and discloses a consultation service method and a management system thereof.The method comprises the steps that when commodity service is recommended to a client, acquiring voice facial expression information and voice information of the client by an audio and video collection module of a consultation server; preliminarily judging the emotional state of the client according to the facial expression information of the client through facial expression data set detection; analyzing the volume, the speed and the tone of the sound in real time according to the sound information of the client, and further determining the real-time emotional state of the client according to the volume information, the speed information and thetone information; analyzing the degree of interest of the client in each recommended content according to the real-time emotional state of the client; and enabling service staff to accurately recommend according to the recommendation content interested by the client. According to the technical scheme provided by the invention, the service staff can know the emotional state of the client in real time and accurately recommend the commodity service interested by the client, and the order yield is improved.

Description

technical field [0001] The invention relates to the technical field of consulting services, in particular to a consulting service method and a management system thereof. Background technique [0002] In order to better understand the products and services of the company, customers usually consult the customer service of the company. For companies, in addition to providing explanations to customers during the consultation process, recommending their own products and services is also one of the ways to increase their sales. , therefore, how to sell interested goods and services to customers in the consulting process has become a problem that enterprises need to solve. [0003] Nowadays, when customer service personnel make recommendations to customers, they generally adopt the method of manual judgment. However, this method is prone to misjudgment, especially for some customer service personnel with insufficient work experience. On the contrary, customers will feel disgusted ...

Claims

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Application Information

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IPC IPC(8): G06Q30/06G06Q30/00G06K9/00G10L25/63
CPCG06Q30/0631G06Q30/01G10L25/63G06V40/174
Inventor 鲁小玲
Owner XIAOGAN TIANCHUANG INFORMATION TECH CO LTD
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