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Business processing method and device

A technology for business and terminal processing, applied in the field of communications, can solve problems such as poor user experience, and achieve the effects of increasing security, improving user experience, and simplifying interaction logic

Active Publication Date: 2020-11-13
CHINA UNITED NETWORK COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present invention at least partially solves the problem of poor user experience in existing business processing methods and devices, and provides a method and device for processing business with good user experience

Method used

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  • Business processing method and device
  • Business processing method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0050] refer to figure 1 , this embodiment provides a method for processing business, the method for processing business in this embodiment specifically includes:

[0051] S101. Receive service request information, where the service request information includes terminal identification information of a terminal, service identification information of a service, and user identity information.

[0052] S102. Query whether there is an in-transit service order corresponding to the service locally in the terminal according to the terminal identification information, service identification information, and user identity information.

[0053] S103. If it exists, query whether the terminal is the latest processing terminal for the in-transit business order according to the terminal identification information.

[0054] S104. If the terminal is not the latest processing terminal of the in-transit business order, send request information requesting replacement of the processing terminal t...

Embodiment 2

[0057] refer to figure 2 , this embodiment provides a method for processing business, the method for processing business in this embodiment specifically includes:

[0058] S201. Receive service request information, where the service request information includes terminal identification information of a terminal, service identification information of a service, and user identity information.

[0059] The network side or the service side (such as the operator's server) receives the service request information from the user requesting to process the service. The information includes the terminal used by the user to send the service request information (or the terminal currently used by the user) The terminal identification information, the service identification information of the service requested by the user (or the service that the user currently wants to process), and the user's own user identity information.

[0060] Among them, terminals refer to machines with processing a...

Embodiment 3

[0125] refer to image 3 , this embodiment provides a device for processing services, which specifically includes:

[0126] The receiving module is used to receive service request information, and the service request information includes terminal identification information of the terminal, service identification information of the service, and user identity information;

[0127] The query module is used to query whether there is an in-transit business order corresponding to the business locally in the terminal according to the terminal identification information, business identification information and user identity information;

[0128] The first processing module is used to inquire whether the terminal is the latest processing terminal of the in-transit business order according to the terminal identification information when there is an in-transit business order corresponding to the service locally in the terminal;

[0129] The second processing module is used to send reque...

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PUM

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Abstract

The invention provides a service processing method and device, belongs to the technical field of communication, and can at least partially solve the problem of poor user experience of the existing service processing method and device. The service processing method provided by the embodiment of the invention comprises the following steps: receiving service request information, wherein the service request information comprises terminal identification information of a terminal, service identification information of a service and user identity information; querying whether an in-transit service order corresponding to the service exists locally in the terminal according to the terminal identification information, the service identification information and the user identity information; if so, querying whether the terminal is the latest processing terminal of the in-transit business order according to the terminal identification information; and if the terminal is not the latest processing terminal of the in-transit business order, sending request information for requesting to replace the processing terminal to the latest processing terminal, and sending the latest processing address ofthe in-transit business order to the terminal after receiving confirmation information.

Description

technical field [0001] The invention belongs to the technical field of communications, and in particular relates to a method and device for processing services. Background technique [0002] With the rapid development of terminal intelligence and the Internet, businesses in various fields are gradually migrating online. The management of these businesses is mostly undertaken by the network side or the business side. The diversity and complexity of businesses pose great challenges to network side management. [0003] As the terminal is the user's direct operation tool, when the user sends a request to process business from the terminal, the terminal cannot obtain the accurate status of the business order corresponding to the business in time, resulting in a large number of discarded business orders, which not only wastes resources, but also affects The success rate of business orders corresponding to the business results in poor user experience. Contents of the invention ...

Claims

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Application Information

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IPC IPC(8): H04W8/18H04W28/08G06F16/903G06F16/955G06Q30/06G06Q50/30
CPCH04W8/183H04W28/08G06Q30/0637G06F16/90335G06F16/955G06Q50/40
Inventor 翟京卿袁晓静
Owner CHINA UNITED NETWORK COMM GRP CO LTD
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