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Controller fairness scheduling method based on control requirements

A technology of fairness and controller, applied in the field of personnel control, it can solve the problems of inefficient scheduling of enterprises, difficulties in operation and management, and the inability to achieve the best matching of personnel and seats, so as to achieve a balanced workload, the best matching, and ensure normal operation. The effect of efficient operation

Active Publication Date: 2020-11-13
西安忒亚科技有限公司
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Problems solved by technology

[0003] However, at present, the manual scheduling method is used to schedule the shifts of the agents. The manual scheduling method is as follows: the scheduler estimates the number of agents needed each day based on experience, and then arranges the corresponding number of agents for each day. The scheduling method cannot achieve the best match between personnel and seats, and in most cases, the seats will not be fully utilized, which will cause difficulties in operation and management within the enterprise due to low efficiency of personnel scheduling

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  • Controller fairness scheduling method based on control requirements
  • Controller fairness scheduling method based on control requirements
  • Controller fairness scheduling method based on control requirements

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Embodiment Construction

[0042] The following is attached figure 1 , to further illustrate the specific implementation of a controller fairness scheduling method based on control requirements of the present invention. A fair scheduling method for controllers based on control requirements in the present invention is not limited to the description of the following embodiments.

[0043] This embodiment provides a specific operation process of a controller fair scheduling method based on control requirements, such as figure 1 As shown, a method for scheduling fairness of controllers based on control requirements is characterized in that it includes the following steps:

[0044] Step 1. Centrally select personnel e n ;

[0045] Step 2. Judge the person e n Whether to ask for leave, if not, go to the next step directly, if so, judge the number of candidate staff, select the maximum value of the seat S and the current staff;

[0046] Step 3: Judge the person e n Whether the health certificate is valid ...

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Abstract

The invention discloses a controller fairness scheduling method based on control requirements. The controller fairness scheduling method comprises the following steps that 1, personnel en are selectedin a centralized mode; 2, judging whether a person en asks for leave or not, if not, directly carrying out the next step, and if yes, judging the number of alternative workers, and selecting the maximum value of the seat S and the current person; 3, judging whether the personnel en health certificate is valid or not and whether the qualification required by the seat is met or not, if so, carryingout the next step, and if not, entering the step 2 and after the personnel en asks for leave; the technical key points of the scheduling method are that the scheduling method provided by the invention can be used for automatically scheduling according to rules and standards, and the scheduling achieves the purposes of realizing the workload balance of each person and realizing the optimal matching of the persons and seats so as to ensure the normal and efficient operation of enterprises.

Description

technical field [0001] The invention belongs to the field of personnel control, and in particular relates to a fair scheduling method for controllers based on control requirements. Background technique [0002] In the customer service center management of an enterprise, the scheduling of agents is one of the essential and very important links. [0003] However, at present, the manual scheduling method is used to schedule the shifts of the agents. The manual scheduling method is as follows: the scheduler estimates the number of agents needed each day based on experience, and then arranges the corresponding number of agents for each day. The scheduling method cannot achieve the best match between personnel and seats, and in most cases, the seats will not be fully utilized, which will cause difficulties in operation and management within the enterprise due to low efficiency of personnel scheduling. Contents of the invention [0004] The purpose of the present invention is to...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06Q10/04
CPCG06Q10/06311G06Q10/04
Inventor 马秀娟王晓军
Owner 西安忒亚科技有限公司
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