Operation process analysis method and device

Abstract

The invention discloses an operation process analysis method and device, and relates to the technical field of computers. A specific embodiment of the method comprises: establishing a design state process library, wherein the design state process library comprises at least one end-to-end design state operation process; acquiring actual operation data of each design-state operation process in the design-state process library, and establishing an operation-state operation process according to the actual operation data of each design-state operation process to obtain an operation-state process library; and performing comparative analysis on the design state operation process in the design state process library and the corresponding operation state operation process in the operation state process library. According to the embodiment, the process operation process can be automatically monitored and analyzed, an operation process overall view is formed on the enterprise-level perspective, and knowledge sharing and accumulation on the enterprise level are facilitated.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a method and device for analyzing an operation process. Background technique [0002] The existing process analysis method is generally based on the business management regulations or customer feedback within the unit, and the various business departments within the unit regularly organize lower-level agencies to collect and sort out optimization opinions, write process analysis reports on a quarterly or half-yearly basis, and summarize optimization and improvement methods . [0003] In the course of realizing the present invention, the inventor finds that there are at least the following problems in the prior art: [0004] (1) Each business department leads the analysis of the business field, lacks a global perspective across departments or functional lines, and cannot establish an overall view of the enterprise-level process, which is not conducive to knowledge shari...

AI Technical Summary

Problems solved by technology

[0004] (1) Each business department leads the analysis of the business field, lacks a global perspective across departments or functional lines, and cannot establish an overall view of the enterprise-level process, which is not conducive to knowledge sharing and accumulation at the enterprise level;

[0005] (2) Lack of automated processing methods and data induction, and strong subjectivity

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