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Management method and system for outbound call of hotel order, electronic equipment and medium

A technology of hotel orders and management methods, applied in the OTA field, can solve the problems of low outbound call processing efficiency and low outbound call success rate, and achieve the effect of improving order processing efficiency, improving outbound call success rate, and saving outbound call attempt time

Active Publication Date: 2020-06-26
CTRIP COMP TECH SHANGHAI
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The technical problem to be solved by the present invention is to overcome the defects in the prior art that there are many invalid outbound calls when the hotel order is called out to the hotel, the success rate of the outbound call is low, and the processing efficiency of the outbound call is low, and a kind of outbound call for the hotel order is provided. Telephony management method, system, electronic device and medium

Method used

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  • Management method and system for outbound call of hotel order, electronic equipment and medium
  • Management method and system for outbound call of hotel order, electronic equipment and medium
  • Management method and system for outbound call of hotel order, electronic equipment and medium

Examples

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Embodiment 1

[0056] This embodiment provides a method for managing outbound calls for hotel orders. refer to figure 1 , the method for managing outbound calls for hotel orders includes the following steps:

[0057] Step S11, obtaining historical outbound call data of all phone numbers of the hotel corresponding to the hotel order.

[0058] Step S12, identifying all valid outbound calls based on historical outbound call data.

[0059] Step S13, counting the number of effective outbound calls and the corresponding total number of outbound calls corresponding to each phone number based on the historical outbound call data.

[0060] Step S14, calculating the success rate of outbound calls for each phone number based on the number of valid outbound calls and the total number of outbound calls.

[0061] Step S15, sort all the phone numbers of the hotel in descending order of outbound call success rate, so as to obtain the order of outbound calls for all the phone numbers of the hotel.

[006...

Embodiment 2

[0074] This embodiment improves on the basis of Embodiment 1, and provides a method for managing outbound calls for hotel orders.

[0075] In step S11 of this embodiment, the historical outbound call data includes the call duration corresponding to the phone number.

[0076] In this embodiment, step S12 is: judging whether the duration of the call is greater than or equal to a preset effective duration threshold of outbound calls, and if yes, the outbound call corresponding to the duration of the call is an effective outbound call.

[0077] In an optional implementation manner, in step S11, the historical outbound call data includes the department corresponding to the telephone number.

[0078] In this embodiment, step S15 is: sort all the telephone numbers corresponding to the department in descending order of outbound call success rate, so as to obtain the order of outbound calls of all the telephone numbers corresponding to the department.

[0079] In an optional implement...

Embodiment 3

[0084] This embodiment provides a management system for outbound calls for hotel orders. refer to image 3 , the management system includes an information acquisition unit 101 , an identification unit 102 , a statistics unit 103 , a calculation unit 104 and a sorting unit 105 .

[0085] In this embodiment, the information acquiring unit 101 is configured to acquire historical outbound call data of all phone numbers of the hotel corresponding to the hotel order. Wherein, the historical outbound call data is the data within the first preset time period, and the unit of the first preset time period is one of day, month and year. In this embodiment, the unit of the first preset time period is day, specifically selected as the last 7 days. The historical outbound call data includes the phone number, the corresponding call time, the corresponding call duration, and the department corresponding to the phone number.

[0086] The identifying unit 102 is configured to identify all va...

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Abstract

The invention discloses an outbound call management method and system for a hotel order, electronic equipment and a medium. The method comprises the following steps: obtaining historical outbound calldata of all telephone numbers of a hotel corresponding to the hotel order; identifying all effective outbound calls based on the historical outbound call data; counting the number of times of effective outbound calls corresponding to each telephone number and the number of times of corresponding total outbound calls based on the historical outbound call data; calculating the outbound success rateof each telephone number based on the effective outbound times and the total outbound times; and sorting all the telephone numbers of the hotel according to the outbound success rates from high to low to obtain an outbound sequence for all the telephone numbers of the hotel. According to the invention, the hotel telephone numbers are sorted according to the outbound call success rate, so that anaccurate reference is provided for a worker to select which telephone number of the hotel is to be subjected to outbound call first when the worker processes the hotel order, and convenience is provided.

Description

technical field [0001] The invention belongs to the technical field of OTA (Online Travel Agency, online travel), and in particular relates to a management method, system, electronic equipment and medium for outbound calls of hotel orders. Background technique [0002] At present, in the OTA industry's business for hotels, it is necessary to call out to the hotel for business processing. Generally, each hotel has multiple contact numbers. When the staff of the OTA website calls out the hotel for the hotel order, it generally dials the phone numbers sequentially or randomly according to the list of existing hotel contact numbers. Some phone numbers are not answered, and some phone numbers are answered without manual answering. . In the case of no one answering or no manual answering, the staff in the prior art can only try to dial one by one based on the phone list. There are many invalid outbound calls, and the success rate of outbound calls is low, resulting in low outboun...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/42
CPCH04M3/42093H04M3/42127
Inventor 吴新峰茅晓东黄云法吴涛赵桐漪
Owner CTRIP COMP TECH SHANGHAI
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