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Structured knowledge quality improvement method and equipment

A structured knowledge and quality technology, applied in the field of data processing, can solve problems such as high workload, uneven ability, large number of editors and editors, and achieve the effect of improving efficiency

Active Publication Date: 2020-06-26
CHINA UNITED NETWORK COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, the amount of knowledge information in the knowledge base is very large, and due to the large number of editors and editors with uneven abilities, there will be a large amount of structured knowledge in the knowledge base that requires quality improvement, and the quality improvement is only manual. high efficiency

Method used

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  • Structured knowledge quality improvement method and equipment
  • Structured knowledge quality improvement method and equipment
  • Structured knowledge quality improvement method and equipment

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Embodiment Construction

[0040] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0041] figure 1 An application scenario of the method for improving the quality of structured knowledge provided by an embodiment of the present invention. like figure 1 As shown, the telecommunication customer service system includes a terminal device 101 and a server 102, and the terminal device 101 and the server 102 are connected through a w...

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Abstract

The embodiment of the invention provides a structured knowledge quality improvement method and device. The method comprises the steps: carrying out the scoring of each part of structured knowledge ina knowledge base according to historical operation data through a search engine bad case mining algorithm, and obtaining a scoring result of each part of structured knowledge; according to the scoringresult of each part of structured knowledge, extracting low-quality structured knowledge of which the scoring result is lower than a first preset threshold from each part of structured knowledge of the knowledge base; for each part of low-quality structured knowledge, obtaining evaluation information of the low-quality structured knowledge, and extracting defect positions of the low-quality structured knowledge from the evaluation information through a text mining technology; and according to the defect position, correcting the low-quality structured knowledge to obtain corrected structured knowledge. According to the embodiment of the invention, the quality of the structured knowledge in the knowledge base of the telecommunication customer service system can be efficiently improved.

Description

technical field [0001] The embodiments of the present invention relate to the technical field of data processing, and in particular to a method and device for improving the quality of structured knowledge. Background technique [0002] With the development of communication technology, users have higher and higher requirements for the quality of telecom services. In order to meet the requirements of users, each telecom operator needs to maintain and improve the quality of the knowledge base of its telecom customer service system in a timely manner. [0003] In the prior art, editorial personnel usually establish structured knowledge in the knowledge base, and manually check and update each structured knowledge to improve the quality of the structured knowledge. [0004] However, the amount of knowledge information in the knowledge base is very large, and due to the large number of editors and editors with uneven capabilities, there will be a large amount of structured knowled...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q10/06G06F16/2458G06Q50/30
CPCG06Q10/06395G06F16/2465G06Q50/40
Inventor 刘金财张煜于向丽
Owner CHINA UNITED NETWORK COMM GRP CO LTD
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