Outbound method and device, medium and computer equipment

Abstract

The invention provides an outbound method and device, a computer storage medium and computer equipment. The method comprises the following steps: step 1, receiving an outbound instruction, wherein theoutbound instruction comprises a target call number; step 2, obtaining an outbound number of the outbound call from the updated outbound number database; step 3, calling the target calling number byusing the outbound number; step 4, updating the outbound number database according to a calling result; and step 5, judging whether the current call meets a preset outbound stop condition or not according to a call result, if so, stopping the current outbound, and if not, executing the steps 2 to 5 again. Through the technical scheme of the invention, the outbound success rate can be improved.

Description

technical field [0001] The present invention relates to the field of telephone calls, in particular, the present invention relates to an outbound call method, device, medium and computer equipment. Background technique [0002] The customer service center has a large number of outbound calls every day, and the number of calling numbers used for outbound calls is usually small. For example, several service calls of the customer service center are usually used for outbound calls. [0003] However, at present, many smart terminals are equipped with the function of blocking numbers with suspicious behaviors, such as making too many calls in a short period of time. For a long time, the smart terminal of the called party may regard the calling number, that is, the calling number used by the customer service personnel or the outbound call system, as a number with suspicious behavior, and actively block the calling number or prompt the called party to The party blocks the calling n...

AI Technical Summary

Problems solved by technology

[0003] However, at present, many smart terminals are equipped with the function of blocking numbers with suspicious behaviors, such as making too many calls in a short period of time. For a long time, the smart terminal of the called party may regard the calling number, that is, the calling number used by the customer service personnel or the outbound call system, as a number with suspicious behavior, and actively block the calling number or prompt the called party to The party blocks the calling number, or identifies the calling number as a suspicious number, etc., so that the called party is likely to actively hang up the calling number because of the identification. The above situations will lead to customer service personnel or The outbound call of the outbound call system fails

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