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Man-machine conversation method and related equipment

A technology of man-machine dialogue and algorithm, applied in special data processing applications, instruments, unstructured text data retrieval, etc., can solve the problem of low efficiency of man-machine dialogue

Inactive Publication Date: 2019-11-22
SHENZHEN ZHUIYI TECH CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This method of manually selecting the target standard questions corresponding to the user's questions from the standard question database will lead to low efficiency of man-machine dialogue.

Method used

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  • Man-machine conversation method and related equipment
  • Man-machine conversation method and related equipment
  • Man-machine conversation method and related equipment

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Embodiment Construction

[0025] The following will clearly and completely describe the technical solutions in the embodiments of the application with reference to the drawings in the embodiments of the application. Apparently, the described embodiments are only some of the embodiments of the application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0026] The terms "first", "second" and the like in the specification and claims of the present application and the above drawings are used to distinguish different objects, rather than to describe a specific order. Furthermore, the terms "include" and "have", as well as any variations thereof, are intended to cover a non-exclusive inclusion. For example, a process, method, system, product or device comprising a series of steps or units is not limited to the listed steps or units, bu...

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Abstract

The embodiment of the invention discloses a man-machine conversation method and related equipment, and the method comprises the steps: inputting a user question into a similarity model for processing,outputting N1 first similarities, enabling the N1 first similarities to be in one-to-one correspondence with N1 standard questions included in the similarity model, and enabling N1 to be an integer greater than 1; determining an answer strategy feature set corresponding to the N1 standard questions according to the user questions, the N1 standard questions and the N1 first similarities; inputtingthe answer strategy feature set into an answer strategy model for processing, and outputting an answer strategy result; selecting n2 standard questions from the N1 standard questions according to theanswer strategy result, displaying the N2 standard questions wherein N2 is a positive integer. By adopting the embodiment of the invention, efficiency of man-machine conversation can be improved.

Description

technical field [0001] The present application relates to the technical field of man-machine dialogue, in particular to a man-machine dialogue method and related equipment. Background technique [0002] At present, the artificial customer service selects target standard sentences from the standard question database according to the user's questions, and feeds back the target standard sentences. The standard question database includes multiple standard questions. This method of manually selecting target standard questions corresponding to user questions from the standard question database will lead to low efficiency of man-machine dialogue. Contents of the invention [0003] Embodiments of the present application provide a man-machine dialogue method and related equipment, which are used to improve the efficiency of the man-machine dialogue. [0004] In the first aspect, the embodiment of the present application provides a method for man-machine dialogue, the method compri...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06F16/33
CPCG06F16/3329G06F16/334
Inventor 莫德森文博刘云峰吴悦
Owner SHENZHEN ZHUIYI TECH CO LTD
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