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Information distribution method and device and information generation method and device

A technology of information distribution and information configuration, applied in the Internet field, can solve the problems of insufficient customer service capabilities of enterprises, customers' inability to directly contact employees of enterprises, and provide efficient customer service.

Active Publication Date: 2019-09-10
TENCENT TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] However, in the enterprise IM system, the internal organizational structure of the enterprise is a closed system, and customers cannot directly contact the employees of the enterprise, resulting in insufficient customer service capabilities provided by the enterprise, making it difficult to provide efficient customer service for customers

Method used

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  • Information distribution method and device and information generation method and device
  • Information distribution method and device and information generation method and device
  • Information distribution method and device and information generation method and device

Examples

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Embodiment Construction

[0096] The embodiment of the present application provides an information distribution method, information generation method and device, which are used to generate the customer service contact information of an internal employee of an enterprise according to the customer service request of the customer, and push it to the customer. Employees establish communication connections, thereby breaking through the communication barriers between customers and enterprises, and providing customers with more efficient customer service.

[0097] The terms "first", "second", "third", "fourth", etc. (if any) in the specification and claims of the present application and the above drawings are used to distinguish similar objects, and not necessarily Used to describe a specific sequence or sequence. It is to be understood that the data so used are interchangeable under appropriate circumstances such that the embodiments of the application described herein, for example, can be practiced in seque...

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Abstract

The invention discloses an information distribution method and device and an information generation method and device. The method and the device are used for generating customer service contact information of employees in a certain enterprise according to the customer service request of the customer and pushing the customer service contact information to the customer, and the customer can directlyestablish communication connection with the employees in the enterprise, so that a communication barrier between the customer and the enterprise is broken through, and more efficient customer serviceis provided for the customer. The method comprises the following steps: receiving a customer service request sent by a user client, wherein the customer service request is triggered through customerservice information; determining a target customer service client from the customer service client set according to the customer service request, wherein the target customer service client is used forproviding customer service for the user client; generating customer service contact information according to the target customer service client; and sending the customer service contact information to the user client, so that the user client establishes a communication relationship with the target customer service client according to the customer service contact information.

Description

technical field [0001] The present application relates to the field of Internet technologies, and in particular to an information distribution method, an information generation method and a device. Background technique [0002] With the continuous development of network services, many network service providers provide users with online customer service systems in order to solve problems encountered by users in the process of using services in a timely manner. Wherein, the online customer service system is a system that provides customer service to users by means of Instant Message (IM). [0003] At present, based on traditional IM systems, customer service problems can be solved. Customers directly contact customer service personnel through software or customer service websites. Specifically, customers select customer service personnel through a guide menu (such as a mobile operator's customer service phone), or are randomly assigned by the system. Customer service personne...

Claims

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Application Information

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IPC IPC(8): G06Q30/00H04L12/58
CPCH04L51/04G06Q30/01H04L51/214H04L51/212
Inventor 黄小刚黄铁鸣叶波林莉黄梓群李斌
Owner TENCENT TECH (SHENZHEN) CO LTD
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