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Information processing method and device

An information processing method and a technology for pre-scheduling messages, which are applied in the field of message processing methods and devices, can solve problems such as high time cost and labor cost, unsuccessful transmission, cumbersome operation process, etc., and achieve saving of labor cost and time cost, and optimal information touch The effect of achieving the effect and simplifying the operation process

Active Publication Date: 2019-08-16
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0002] When the application platform needs to remind multiple users to perform certain operations or send messages to users in groups, it often requires the staff of the application platform to call or send messages to each user one by one, and sometimes users need to manually send messages after receiving the messages. Enter the application and complete the operation. In this way, it often happens that the information is not successfully transmitted to all users, the transmitted user may not pay attention to the information, and the user needs to manually enter the application to complete the operation after receiving the information. The user's operation The process is not only cumbersome and complicated, but the time cost and labor cost are relatively high, the information reach rate is low, and the transmission effect is relatively poor

Method used

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  • Information processing method and device
  • Information processing method and device

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0092] An information processing method can be implemented by a second user's client device. Such as figure 2 As shown, the method may include:

[0093] Step 201, listening to the session from the instant messaging server, the session is a session initiated by the instant messaging server based on the information to be sent by the business application server, and the information to be sent includes at least: the second user as the object to be sent information, and content sent;

[0094] Step 202: In response to the predetermined operation on the session, invoke a voice interaction interface of the instant messaging application, and provide the second user with the content sent in the message to be sent through the voice interaction interface.

[0095] In this embodiment, there may be multiple ways to provide the content in the information to be sent to the second user through the voice interaction interface (that is, to present the content in the information to be sent to ...

example 1

[0128] In this example, the CRM system reminds multiple users to renew through the DingTalk platform, and uses the IVR mode of the DingTalk platform to complete the renewal operation.

[0129] In this example, the first user is the party that initiates the renewal operation in the CRM system, and the second user is the party that needs to complete the renewal operation in the CRM system.

[0130] Such as Figure 5 As shown, the execution process of this example may include:

[0131] Step 501, the first user enters the user interface of the CRM management background;

[0132] Step 502, the first user operates through the user interface of the CRM management background, and enters the interface of the user library whose renewal fee expires;

[0133] Taking TrustPass as an example, the interface of the user database whose renewal fee expires is as follows: Image 6 As shown, the information of all customers who support "DingTalk renewal" (that is, the information of the second...

example 2

[0162] In this example, the e-commerce platform can regularly push messages to its users through the DingTalk platform.

[0163] In this example, the first user refers to the sender of the push message, and the second user refers to the receiver of the push message. For example, the first user may be the operator of the e-commerce platform (for example, the operator), and the second user may be the seller of the e-commerce platform. For another example, the first user may be a seller of the e-commerce platform, and the second user may be a buyer of the e-commerce platform.

[0164] Such as Figure 15 As shown, the execution process of this example may include:

[0165] Step 1501, the first user sets a push message and submits it to the server of the e-commerce platform;

[0166] Here, the first user sets push messages on the message center interface provided by the e-commerce platform and submits the push messages to the server of the e-commerce platform.

[0167] In one i...

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Abstract

The invention discloses an information processing method and device, and the method can comprise the steps that an instant messaging server receives to-be-sent information from a business applicationserver, and the to-be-sent information at least comprises the information of a second user serving as a sent object, and the sent content; based on the information of the second user, a session is established with the second user; and when a predetermined message corresponding to the session is received, the content is provided for the second user through a voice interaction interface. According to the method and the device, the information touch rate can be greatly improved.

Description

technical field [0001] The present invention relates to the field of network technology, in particular to a message processing method and device. Background technique [0002] When the application platform needs to remind multiple users to perform certain operations or send messages to users in groups, it often requires the staff of the application platform to call or send messages to each user one by one, and sometimes users need to manually send messages after receiving the messages. Enter the application and complete the operation. In this way, it often happens that the information is not successfully transmitted to all users, the transmitted user may not pay attention to the information, and the user needs to manually enter the application to complete the operation after receiving the information. The user's operation The process is not only cumbersome and complicated, but the time cost and labor cost are relatively high, the information reach rate is low, and the transm...

Claims

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Application Information

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IPC IPC(8): H04L12/58H04L29/08H04M3/493
CPCH04L51/046H04L51/10H04M3/4936H04L67/55
Inventor 金莉
Owner ALIBABA GRP HLDG LTD
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